MORGAN MATESIC
Registered Practical Nurse
Chatham,ON
Summary
Dedicated and compassionate Registered Practical Nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
6069
6069
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Nursing Aide
Neighbourly Care
09.2023 - Current
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning
- Performed vital sign checks and reported any abnormalities to nursing staff promptly
- Maintained a clean and safe environment for patients, reducing the risk of infections
- Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
Customer Service Representative
Municipality Of Chatham-Kent
05.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Nurse Aid
Meadow Park Nursing Home
02.2023 - 09.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
Community Support Worker
Community Living
10.2021 - 09.2022
- Transported and accompanied clients to therapy and doctor appointments
- Completed home management tasks by preparing meals, grocery shopping and cleaning
- Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements
- Facilitated groups to discuss clients' restorative goal needs, focusing on daily living skills, social skills, community participation and mental health
Supervisor
Tim Hortons
06.2015 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
Education
Diploma - RPN
St. Clair College
Chatham, ONDiploma - PSW
St. Clair College
Chatham, ONDiploma - Special Needs Educator, ECE
St Clair College
Chatham, ONSkills
Skilled Conflict Resolution
Employee Management
Detail-Oriented Approach
Catheter Management
Effective Diabetes Control
Geriatric Patient Support
Compassionate End-of-Life Support
Disease Management Techniques
Certification
BCLS Certification
Accomplishments
- Supervision - managed team of 8 staff members.
- Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to 4 patients on the surgery floor.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
Timeline
BCLS Certification
02-2025
Foot Care Certification
05-2024
Customer Service Representative
Municipality Of Chatham-Kent
05.2024 - 01.2025
Palliative Care Certification
04-2024
Nursing Aide
Neighbourly Care
09.2023 - Current
GPA Training
02-2023
Nurse Aid
Meadow Park Nursing Home
02.2023 - 09.2023
Community Support Worker
Community Living
10.2021 - 09.2022
Supervisor
Tim Hortons
06.2015 - 09.2019
Diploma - RPN
St. Clair College
Diploma - PSW
St. Clair College
Diploma - Special Needs Educator, ECE
St Clair College