Morgan Matesic
Summary
Proven track record in enhancing customer loyalty and resolving conflicts at the Municipality of Chatham-Kent, demonstrating exceptional problem-solving and active listening skills. Excelled in high-stress situations, ensuring customer satisfaction and efficiency in data entry, contributing to a positive and result-driven team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Municipality Of Chatham-Kent
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nursing Aide
Neighbourly Care
01.2024 - 07.2024
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Established trust with patients of diverse cultural backgrounds by demonstrating sensitivity, respect, and an unwavering commitment to providing top-notch care.
- Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
Finance and Admin Intern
Entegrus Powerlines Inc
04.2024 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Personal Support Worker
Meadow Park Nursing Home
02.2022 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Advocated for patient autonomy in decision-making regarding treatment options and end-of-life care planning.
Education
Diploma - Personal Support Worker
St. Clair College
Chatham02.2023
Diploma - Health Office Administration
St. Clair College
Chatham12.2021
Diploma - Early Childhood Education - Infant Toddler And Special Needs
St. Clair College
Chatham12.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Payment Processing
- Customer satisfaction measurement
- Conflict Resolution
Certification
- First Aid/CPR Certified - Level C & BLS
- Gentle Persuasive Approach Training
- Palliative Care Training
Languages
English
Full Professional
Timeline
Customer Service Representative
Municipality Of Chatham-Kent
06.2024 - Current
Finance and Admin Intern
Entegrus Powerlines Inc
04.2024 - 06.2024
Nursing Aide
Neighbourly Care
01.2024 - 07.2024
Personal Support Worker
Meadow Park Nursing Home
02.2022 - 10.2023
Diploma - Personal Support Worker
St. Clair College
Diploma - Health Office Administration
St. Clair College
Diploma - Early Childhood Education - Infant Toddler And Special Needs
St. Clair College
- First Aid/CPR Certified - Level C & BLS
- Gentle Persuasive Approach Training
- Palliative Care Training
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