Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Morgan Malmberg

Windsor,ON

Summary

Dedicated and compassionate CPAP Consultant and Registered Nurse with Wellwise Home Health and Wellness. Extensive experience with medical equipment, assessments and client relationship management with diverse patient populations of all ages. Proven ability to implement care plans and enhance patient outcomes through effective communication and client education, fostering trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Recognized for improving client satisfaction and achieving sales targets while adhering to best practice guidelines and PHIPA compliance.

Overview

4
4
years of professional experience

Work History

CPAP Consultant/Registered Nurse

Wellwise Home Health and Wellness
04.2024 - Current
  • Conducted ongoing monitoring and evaluation of specific client data related to at home medical equipment, and updated clinical supervisors with current information.
  • Implemented care plans for patient treatment after assessing physician medical regimens, laboratory reports and prescription based recommendations.
  • Facilitated therapeutic communication and conflict resolution by redirecting negative behaviors and helping clients regain confidence and improve coping abilities with patient education and empathy.
  • Regularly communicated with healthcare team members to plan, implement and enhance specific client treatment strategies.
  • Followed all personal and health data procedures to effectively comply with PHIPA laws and prevent information breaches while charting detailed reports and nursing notes on relevant clinical information and client care.
  • Collaborated with clients, management, and sales team to better understand customer needs and recommend appropriate medical solutions, all while meeting local target sale goals.
  • Helped meet changing demands by recommending improvements to business systems and technological procedures.

Healthcare Customer Service Representative

Wellwise Home Health and Wellness
05.2022 - 04.2024
  • Gathered information, assessed and fulfilled client needs and educated on important policies and procedures related to specific at home medical and mobility equipment.
  • Promoted a superior client experience by addressing concerns directly, demonstrating empathy, and resolving problems with proper time management.
  • Trained new personnel regarding company operations, policies and services.

Personal Support Worker

Bayshore Home Health
07.2021 - 12.2021
  • Documented vitals, medications and specific behaviors securely in clients medical administration record and chart.
  • Recognized and reported abnormalities or changes in clients health status to designated case manager.
  • Maintained clean and hygienic personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance and assistance with activities of daily living.

Education

Bachelor of Science - Nursing

University of Windsor
Windsor, ON
04-2024

High School Diploma -

Ecole Secondair Catholique L'Essor
Tecumseh, ON
06-2020

Skills

  • Bilingual - fluent in English and French
  • Assessments
  • Report writing
  • Time Management
  • Best practices implementation
  • Client relationships
  • Verbal and written communication
  • Team collaboration
  • Goal setting

Timeline

CPAP Consultant/Registered Nurse

Wellwise Home Health and Wellness
04.2024 - Current

Healthcare Customer Service Representative

Wellwise Home Health and Wellness
05.2022 - 04.2024

Personal Support Worker

Bayshore Home Health
07.2021 - 12.2021

Bachelor of Science - Nursing

University of Windsor

High School Diploma -

Ecole Secondair Catholique L'Essor

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Morgan Malmberg