Morgan MacCallum
Victoria,BC
Summary
Professional offering many years of experience in textile manufacturing settings. Efficient and quality-focused in environments with little or no supervision. Also proficient in Management and Customer Service settings, offering professional customer service and managing customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Screen Printer
Pewter Graphics
Victoria, BC
01.2019 - 01.2025
- Managed the production of screen printed goods across hard goods and textiles departments, ensuring timely and quality output.
- Collaborated with Graphics and Shipping departments to meet client expectations and manage inventory and deliveries.
- Worked independently, managing time spent across both studio spaces.
- Performed screen setup, color matching, printing, and packaging while cross-training and training others for operational continuity.
- Adhered to health and safety guidelines, responsible for keeping safety equipment restocked and up to date.
- Managed inventory, including incoming and outgoing stock, quality assurance of the products, and studio supplies.
Assistant Manager
Hyba - Reitmans Inc.
Victoria, BC
09.2017 - 01.2019
- Supervised daily operations including scheduling shifts, assigning duties.
- Responsible for store opening and closing proceedures, as well as bank deposits.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Reached daily targeted sales goals set by corporate, resulting in being the top-earning store within the company.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Fine Arts - Fine Arts - Textile And Surface Design
New Brunswick College of Craft And Design
Frederiction, NB05-2013
Skills
- Multitasking
- Communication
- Microsoft Word
- Self-Directed
- Customer service management
- Sales strategies
- Customer service and engagement
- Sales growth
- Team building and leadership
- Scheduling coordination
- Verbal and written communication
- Problem-solving
- New hire training
Certification
- Health and Safety - Reitmans Inc.
- Health and Safety - Pewter Graphics
Timeline
Screen Printer
Pewter Graphics
01.2019 - 01.2025
Assistant Manager
Hyba - Reitmans Inc.
09.2017 - 01.2019
Bachelor of Fine Arts - Fine Arts - Textile And Surface Design
New Brunswick College of Craft And Design
Similar Profiles
Marzina SiddiquiMarzina Siddiqui
General Laborer at Sparta PewterGeneral Laborer at Sparta Pewter
Gage GrismerGage Grismer
Host at The Pewter MugHost at The Pewter Mug
Matt BathMatt Bath
Perfect Binder Operator at Quad GraphicsPerfect Binder Operator at Quad Graphics