Morgan L. Clanton
Auburn
Summary
Seeking promotional movement within KP
Overview
20
20
years of professional experience
Work History
IT Consultant II/National Telehealth Governance, Finance and Infrastructure
Kaiser Permanente, National
01.2022 - Current
- Gather information and present to Executive Leadership on Telehealth, Continuum of Care & Care at Home Portfolio Application, and Infrastructure Management
- Track and report out on Telehealth Application Security Development Teams.
- Monitor Open TRO Cases ensuring due dates are being met and identifying barriers.
- Tracking Application Resiliency Status for CDTS Telehealth & At Home Continuum.
- Advise Executive Leadership on the Telehealth OHIP Metrics
- Update and maintain current MSPO Red, Yellow, Green status in Power BI for Portfolio-Level Reporting on 13 projects.
- Identify the “Path to Green” if the project falls out of compliance with Scope, Schedule, Current Year $ and Overall Risk.
- Compile information from MSPO and report out to Executive Leadership
- Process and track 100+ million dollars per year in invoices and contracts for the National Telehealth Team
Site Support Specialists/CDTS
Kaiser Permanente, KFH
01.2016 - Current
- Expert in the Clinical Application, KP HealthConnect.
- Partner with OIM with large scale clinical application upgrades within KPHC.
- KPHC Certified Subject Expert in Front Line Operations, ADT, and Ambulatory.
- Expert in Front Line Operations, Ambulatory and ADT workflows and processes.
- Work with leadership to educate and evolve workflow process to achieve a leaner more efficient model and reduce variation locally and across service areas.
- Partner with IT to effectively resolve both hardware and software barriers.
- Analyze BOXI reports to identify trends in ongoing issues to develop recommendations and action plans.
- Provide expert technical leadership to design processes to address and identify barriers.
- Educate and train management, providers, and support staff on new upgrades and enhancements.
- Configure and troubleshoot clinical applications for Providers iPhones, iPads and Tablets.
- Devises innovative solutions to resolve business and technology challenges.
Sr. Appointment Clerk Lead
Kaiser Permanente, The Permanente Medical Group
01.2015 - 01.2016
- Supervise a team of 10+ employees, adjusts staffing with volume shifts.
- Provides on going staff development and training new employees to utilize our clinical application and other technology.
- Develop and evaluate processes to improve systems and patient care within Eye Services Call Center, providing knowledge and resources needed by staff to be effective and informed.
- Ensure staff provides the highest quality of care, monitoring through daily audits.
- Advocate for patients to resolve and overcome hurdles within patient care.
- Collaborate with Physician Team Leaders and Department Chief to implement and maintain patient quality service standards and maintain patient care.
- Delegate duties to call center staff as well as VSA Teams. Distribute rescheduling for all cancelled appointment for OPH and OPT for the NVLY to proper staff.
- Elected Co-Lead of the Unit Based Team for Eye Services Call Center and UBT Labor Sponsor for 3 Adult Medicine Teams.
- Work daily in a Labor/Management Partnership.
- Proficient with Health Connect, Main Frame, Master Record 2, AMCOM, and Schedule Change Database Update, maintain, and Reschedule for 71 Doctors in 7 different locations.
Reception
Kaiser Permanente - TPMG
01.2013 - 01.2015
- Provided direct patient care
- Responsible for reconciliation of cashier’s funds
- Performed administrative duties including medical record keeping and patient communication
- Trained new department employees
- Streamline OPT Booking list maintenance, delegating tasks to maintain and keep booking list current ensuring effective patient centered care.
Manager
Star Fish Swim School
01.2005 - 01.2011
- Developed and implemented HR policies, procedures, and training guidelines. Developed screening, interviewing, hiring and training processes to maintain competency of all staff.
- Managed a team of 10+ instructors.
- Manage and resolve employee HR issues.
- Determine the appropriate staff ensuring proper staff to cover daily access.
- Identify areas of opportunity to streamline work flow and ensure efficiency.
- Responsible for hiring, training, and disciplinary actions as needed.
- Collaborated with owner on day-to-day operations.
- Track the goals of the business and ensure they are met through in person monitoring.
Education
Bachelor of Arts - Communications, Public Affairs, Health Science
California State University of Chico
Chico, California01.2010
Skills
- Customer relations specialist
- Process improvement
- Results-oriented
- Strong work ethic
- Relationship building
- Systems implementation
- Troubleshooting
- Patient and diligent
- Work flow planning
- Detail-oriented
- Organized
- Productivity improvement
- Natural leader
- Change management
- Complex problem
Timeline
IT Consultant II/National Telehealth Governance, Finance and Infrastructure
Kaiser Permanente, National
01.2022 - Current
Site Support Specialists/CDTS
Kaiser Permanente, KFH
01.2016 - Current
Sr. Appointment Clerk Lead
Kaiser Permanente, The Permanente Medical Group
01.2015 - 01.2016
Reception
Kaiser Permanente - TPMG
01.2013 - 01.2015
Manager
Star Fish Swim School
01.2005 - 01.2011
Bachelor of Arts - Communications, Public Affairs, Health Science
California State University of Chico
Similar Profiles
Matthew WittMatthew Witt
Manager in Charge at Kaiser Permanente (National Guard Activation)Manager in Charge at Kaiser Permanente (National Guard Activation)
DAWN MONTOYADAWN MONTOYA
Senior Consultant at National Emergency Management, Kaiser PermanenteSenior Consultant at National Emergency Management, Kaiser Permanente
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Miranda JohnsonMiranda Johnson
Medical Receptionist at East Al Ear Nose & ThroatMedical Receptionist at East Al Ear Nose & Throat
Priyanka BasnetPriyanka Basnet
Staff Nurse at nobel hospitalStaff Nurse at nobel hospital