Morgan Kouwenhoven
Chilliwack,BC
Summary
Adept at enhancing customer experiences and streamlining operations, my tenure at Staples, The Office Supply Superstore, showcases a proven track record in customer service and inventory management. Leveraging skills in workplace safety and time management, I consistently improved efficiency and satisfaction levels, embodying a results-driven approach with a keen attention to detail. Experienced with inventory management and timely receipt of goods. Uses effective communication to coordinate with suppliers and ensure accuracy. Track record of maintaining organized records and adapting to changing needs in dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Staples Aisles Associate
Staples, The Office Supply Superstore
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Store Receiver
Staples, The Office Supply Superstore
10.2023 - 09.2024
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Improved store efficiency by receiving, processing, and organizing incoming shipments promptly.
- Contributed to a well-organized backroom area, helping to facilitate an efficient flow of merchandise throughout the store.
- Maximized storage space utilization by skillfully organizing inventory based on item type, size, and demand trends.
- Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
- Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
Replenishment Team Member
Staples, The Office Supply Superstore
09.2023 - 11.2023
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Greeted and used service model to meet customers' needs.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
- Performed section resets to match new planograms.
- Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
Copy Center Associate
Staples, The Office Supply Superstore
06.2022 - 06.2023
- Created customized options and solutions to meet customer unique copy and printing needs.
- Performed regular maintenance to keep equipment in optimal working condition.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Completed complex customer orders accurately and within quoted time limit.
- Consistently met deadlines, prioritizing tasks according to urgency and importance.
- Collaborated effectively with colleagues to complete high-volume projects within tight timeframes.
Cashier
A&W® Restaurants
10.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Ride Operator
Cultus Lake Adventure Park
03.2021 - 09.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Education
No Degree - Explore Trades Sampler
University of The Fraser Valley
Chilliwack, BC11.2024
High School Diploma -
GW Graham Secondary
Chilliwack, BC06.2023
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Workplace Safety
Cash Handling
Warehouse Safety
Loading and unloading
Certification
- WHMIS
- Forklift License
Timeline
Staples Aisles Associate
Staples, The Office Supply Superstore
09.2024 - Current
Store Receiver
Staples, The Office Supply Superstore
10.2023 - 09.2024
Replenishment Team Member
Staples, The Office Supply Superstore
09.2023 - 11.2023
Copy Center Associate
Staples, The Office Supply Superstore
06.2022 - 06.2023
Cashier
A&W® Restaurants
10.2021 - 06.2022
Ride Operator
Cultus Lake Adventure Park
03.2021 - 09.2021
No Degree - Explore Trades Sampler
University of The Fraser Valley
High School Diploma -
GW Graham Secondary
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