Morgan Jones
Hayward,CA
Summary
Organized and driven professional with extensive experience in program management, senior-level administrative support, and leadership. Proficient in Microsoft Office, including Excel, and skilled in stakeholder coordination. Eager to contribute to the City and County of San Francisco's Office of Economic and Workforce Development as a CDBG Specialist.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Specialist
San Jose State University
10.2019 - Current
- Leadership in the development, management, and administration of aEngineering Extended Studies Programs.
- Conduct data analysis based on student feedback to assess program effectiveness, making recommendations for continuous improvement.
- Interpret and train new hires within the department on SJSU administrative policies and procedure.
- Implement program strategies to enhance student engagement and success by 50%.
- Drive recruitment efforts for graduate students and faculty, enhancing program participation and diversity.
- Liaison between corporate stakeholders and SJSU, ensuring smooth program operations and compliance with institutional standards.
- Serve on various hiring panels to help build the team and fill college of Engineering positions during high turnover.
- Review and select awardees on the EES annual scholarship committee.
Senior Staffing Coordinator
Aramark at SAP Event Center
06.2018 - 10.2019
- Provided comprehensive administrative support for sourcing, hiring, onboarding, and scheduling over 250 Concessions employees, ensuring smooth operations.
- Acted as the primary human resources contact for employee inquiries during the 2018-19 San Jose Sharks Hockey season.
- Trained and reinforced company standard on prompt report times, work assignments, and dress code.
- Streamlined monthly scheduling by reducing steps by 50%, which enhanced efficiency of event day staffing and coordination.
Human Resources Administrative Assistant
Rosewood Sand Hill
06.2017 - 06.2018
- Conducted extensive scheduling of interviews and reference checking, assisting in maintaining over 500 positions filled, improving hiring efficiency.
- Completed self-motivated projects, including a locker audit using Excel, enhancing data accuracy and compliance.
- Coordinated hotel-wide events such as the monthly “Brand Ambassador” ceremony, increasing employee engagement and recognition.
- Managed scheduling and calendar organization for executives, optimizing time management and productivity.
Special Events Manager
Pebble Beach Resorts
12.2016 - 03.2017
- Selected from 80 candidates to join a team of 36 students, planning and executing hospitality logistics for the 2017 AT&T Pro Am annual tournament.
- Managed two luxury Chalets, providing food, drinks, and dining for over 100 attendees, ensuring high-quality service and guest satisfaction.
- Maintained a positive work environment for team members and temporary employees, enhancing team performance and event success.
Customer Service Representative
LogoBoss
01.2014 - 08.2016
- Spearheaded multiple projects under strict 14-day deadlines, ensuring timely delivery of recognition awards, banners, and embroidered apparel.
- Enhanced communication skills through extensive emailing and telephone correspondence with clients and stakeholders.
- Improved project efficiency and client satisfaction by effectively coordinating with team members and external partners.
- Maintained comprehensive knowledge of product offerings to enhance customer experience.
Education
Bachelor of Science - Hospitality Management
San Jose State University
05.2018
Certification
- Master of Excel via LinkedIn Learning
Timeline
Program Specialist
San Jose State University
10.2019 - Current
Senior Staffing Coordinator
Aramark at SAP Event Center
06.2018 - 10.2019
Human Resources Administrative Assistant
Rosewood Sand Hill
06.2017 - 06.2018
Special Events Manager
Pebble Beach Resorts
12.2016 - 03.2017
Customer Service Representative
LogoBoss
01.2014 - 08.2016
Bachelor of Science - Hospitality Management
San Jose State University
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