Morgan Hughes
Los Angeles
Summary
Detail-oriented and results-driven Payroll Specialist with over 4 cumulative years of experience in multi-state payroll processing, HR support, and healthcare administration. Skilled in managing high-volume payroll with 100% compliance across federal, state, and local regulations. Known for delivering fast, accurate service with an average response time of under one minute to team inquiries. Proven track record of identifying process improvements, maintaining confidential records, and supporting cross-functional teams to enhance operational efficiency. Holds a B.S. in Business Administration, Human Resource Management and brings strong expertise in regulatory compliance, problem-solving, and fostering a positive, employee-focused workplace culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Payroll Specialist I
Array Corporation
04.2023 - Current
- Process weekly multi-state payroll for up to 700 employees with 100% on-time delivery and full compliance across federal and local regulations.
- Maintain an average response time of under one minute on Microsoft Teams, ensuring rapid issue resolution and real-time support.
- Audit timecards, deductions, and punches to guarantee accurate, error-free payments.
- Assist employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
- Maintain and update employee records in HRIS and payroll systems, including direct deposit details and benefits elections.
- Ensure strict adherence to confidentiality and data protection protocols while managing sensitive employee information.
- Fulfill third-party employment and wage verification requests for lenders, agencies, and background check firms ahead of deadlines.
- Manage year-end payroll tasks, including W-2 updates and reconciliations.
- Collaborate with human resources, accounting and other departments to confirm payroll accuracy.
Administrative Patient Coordinator
Women to Women OBGYN
04.2022 - 04.2023
- Scheduled and coordinated 50+ weekly appointments, procedures, and follow-up visits for a high-volume OBGYN practice, ensuring a seamless patient experience.
- Provided exceptional customer service by addressing patient inquiries, concerns, and appointment requests promptly and professionally.
- Maintained and updated patient records in compliance with HIPAA regulations, ensuring accuracy and confidentiality.
- Collaborated with medical staff to ensure accurate and timely communication regarding patient care and scheduling adjustments.
- Monitored and maintained office supplies, ensuring efficient operations and uninterrupted patient care.
- Assisted with billing inquiries and resolved discrepancies by coordinating with the billing department and insurance providers
Medical Secretary (Intern)
USC Keck Gynecologic Oncology
12.2021 - 05.2022
- Provided administrative support to a team of physicians and medical staff in a high-volume oncologic gynecology practice.
- Scheduled and managed patient appointments, ensuring accuracy and efficiency in coordinating complex treatment plans and follow-up visits.
- Maintained and updated patient medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Verified insurance coverage and pre-authorizations for treatments, procedures, and diagnostic tests.
- Prepared and submitted medical billing and coding for procedures, ensuring accuracy and compliance with insurance and regulatory requirements.
Medical Assistant (Intern)
Dr. Lana D. Louie, Oncologic Surgery – Providence
01.2021 - 05.2022
- Supported surgeons and medical staff in a high-volume oncology practice, ensuring efficient daily operations.
- Streamlined patient intake by quickly gathering medical histories, verifying insurance, and coordinating timely referrals.
- Maintained accurate, confidential medical records in full compliance with HIPAA standards.
- Stepped in as acting office manager for 112 cumulative hours, independently managing workflows and patient needs.
- Processed billing for appointments and in-office services, resolving discrepancies and accelerating reimbursement timelines.
Education
Bachelor of Science - Business Administration, HR Management
Western Governors University
Salt Lake City, UT12-2024
Associate of Science - Medical Administration
Glendale Community College
Glendale, CA12-2021
Skills
- Payroll & HR Operations: Multi-state payroll processing, HRIS, employee relations, healthcare administration, FMLA, HIPAA compliance
- Technical Proficiency: ADP, OASIS, Recruit, Shifty, Microsoft Excel, Word, PowerPoint, Outlook, Teams, Google Docs, Slides, Forms, Meet
- Core Competencies: Regulatory compliance, confidentiality, data entry, attention to detail, problem solving, numeracy, time management
- Professional Strengths: Communication, customer service, leadership, teamwork, strategic human resources
Certification
- HR Management - WGU (2024)
- Leadership - WGU (2024)
- Strategic Thinking & Innovation - WGU (2024)
- Medical Admin Asst - GCC (2020)
Languages
English
Native or Bilingual
Timeline
Payroll Specialist I
Array Corporation
04.2023 - Current
Administrative Patient Coordinator
Women to Women OBGYN
04.2022 - 04.2023
Medical Secretary (Intern)
USC Keck Gynecologic Oncology
12.2021 - 05.2022
Medical Assistant (Intern)
Dr. Lana D. Louie, Oncologic Surgery – Providence
01.2021 - 05.2022
Bachelor of Science - Business Administration, HR Management
Western Governors University
Associate of Science - Medical Administration
Glendale Community College
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