Morgan Haynes
Benicia
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
9
9
years of professional experience
Work History
Sales Representative Team Leader
United Rentals
American Canyon
11.2021 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Negotiated contracts with customers in order to maximize profits.
- Resolved customer complaints promptly and professionally.
- Developed key customer relationships to increase sales.
- Ensured compliance with company policies and regulations at all times.
- Listened to customer needs to identify and recommend best products and services.
- Operated a variety of machinery and tools safely and efficiently.
Service Advisor
Toyota Dealership
Vallejo
02.2019 - 11.2021
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Oversaw warranty counseling process to manage expense controls.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Participated in ongoing training activities related to automotive technology advancements.
- Developed strong relationships with customers by providing exceptional customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Retail Supervisor
Macys Department Store
Walnut Creek
05.2018 - 02.2019
- Developed and executed promotional campaigns to boost store traffic and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated visual merchandising displays to attract customers and promote sales.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Supervised work of cashiers, training new team members and monitoring performance.
- Directed and supervised staff performance.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Dealt with customer complaints and rectified product and service issues.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Processed credit card payments and counted back change and currency with accuracy rate.
Service Advisor
Camping World RV Sales
Vacaville
12.2016 - 04.2018
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Maintained records of customer interactions and transactions.
- Followed up with existing customers regarding past services performed on their RV/Trailers
Administrative Assistant
Camping World
Vacaville
03.2016 - 11.2016
- Handled confidential documents in an organized fashion according to established protocol.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Proofread content for typo-free emails and documentation.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Benicia High School
Benicia, CA06-2007
Some College (No Degree) -
Solano Community College
Fairfield, CASome College (No Degree) - Family And Human Services
Brigham Young University
Rexburg, IDSkills
- Customer service
- Sales forecasting
- Contract negotiation
- Inventory management
- Team leadership
- Customer relationship management
- Product knowledge
- Conflict resolution
- CPR, first aid, AED
- First Aid/CPR Certified
- Risk assessment
- Regulatory compliance
- Emergency response
- Safety inspections
- Protective equipment
- Site visits
- Equipment operation
- Heavy machinery handling
- Vehicle safety
- Driving instruction
Timeline
Sales Representative Team Leader
United Rentals
11.2021 - Current
Service Advisor
Toyota Dealership
02.2019 - 11.2021
Retail Supervisor
Macys Department Store
05.2018 - 02.2019
Service Advisor
Camping World RV Sales
12.2016 - 04.2018
Administrative Assistant
Camping World
03.2016 - 11.2016
High School Diploma -
Benicia High School
Some College (No Degree) -
Solano Community College
Some College (No Degree) - Family And Human Services
Brigham Young University
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