Morgan Hay
Niagara Falls
Summary
Dynamic and empathetic professional with experience as a Peer Health Educator at The Wellness Hub, skilled in mental health awareness and relationship building. Proven ability to enhance student engagement through culturally sensitive initiatives and effective communication, fostering a supportive environment for personal wellness and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Health Educator
The Wellness Hub
09.2025 - Current
- Assisted in creating promotional materials for wellness programs and events.
- Facilitated peer discussions to enhance understanding of mental health resources available on campus.
- Conducted outreach initiatives to promote healthy lifestyle choices among students.
- Supported planning and execution of health awareness campaigns and activities.
- Engaged with students one-on-one to provide guidance on personal wellness goals.
- Developed culturally sensitive educational materials addressing diverse student populations'' unique health needs and experiences.
- Provided one-on-one peer support to students seeking guidance on personal wellness concerns or challenges.
- Served as a positive role model for fellow students by exemplifying healthy behaviors and promoting the importance of self-care in maintaining overall wellbeing.
Barista
De Le Terre
08.2025 - Current
- Prepared high-quality coffee beverages according to standard recipes and customer preferences.
- Assisted customers with menu selections, enhancing overall dining experience through personalized service.
- Collaborated with team members to ensure timely service during peak hours, improving customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Pharmacy Assistant
Pathway Pharmacy
01.2025 - 08.2025
- Assisted pharmacists with prescription fulfillment and medication dispensing processes.
- Maintained accurate inventory records using pharmacy management software.
- Collaborated with healthcare professionals to optimize patient care and medication therapy management.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Junior Manager
McDonald's
09.2020 - 11.2024
- Supervised daily operations to ensure efficient service and adherence to company standards
- Trained and mentored new staff on procedures and customer service excellence
- Resolved customer complaints effectively, enhancing overall satisfaction
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
Education
Bachelor of Arts - Forensic Psychology And Criminal Justice
Brock University
St. Catharines04-2029
High School Diploma -
AN Myer Secondary School
Niagara Falls, ON06-2024
Skills
- Mental health awareness
- Assist Training
- Team leadership
- Verbal and written communication
- Relationship building
Certification
- Assit Training - 2025
Timeline
Peer Health Educator
The Wellness Hub
09.2025 - Current
Barista
De Le Terre
08.2025 - Current
Pharmacy Assistant
Pathway Pharmacy
01.2025 - 08.2025
Junior Manager
McDonald's
09.2020 - 11.2024
Bachelor of Arts - Forensic Psychology And Criminal Justice
Brock University
High School Diploma -
AN Myer Secondary School