Summary
Overview
Work History
Education
Timeline
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Morgan Gomes

Long Beach

Summary

Passionate, highly motivated and results-driven homeless services professional focused on creating lasting positive change for individuals experiencing homelessness and expanding knowledge and expertise in the field. Skilled in building strong relationships with stakeholders, including community partners, service providers, and interdepartmental teams, to drive program success. A collaborative problem-solver with proven dedication to communication, organizational, and time management skills, committed to continuous learning and improving program outcomes.

Overview

15
15
years of professional experience

Work History

Housing Case Manager

Shields For Families; Time Limited Subsidy
04.2023 - Current
  • Provide comprehensive case management services to individuals and families enrolled in the time-limited subsidy program, including intake, assessment, goal-setting, and support to ensure housing stability with a focus on best practices.
  • Knowledge and experience with the Coordinated Entry System (CES), including triage, prioritization, and referrals for individuals and families based on needs and vulnerability assessments.
  • Maintain accurate client records in compliance with program standards, funder requirements, and HIPAA guidelines through a strong understanding of the scope of practice.
  • Stay current on local, state, and federal housing laws, regulations, and policies, integrating this knowledge to inform case management decisions and program implementation.
  • Monitor program performance and suggest process improvements to enhance the overall effectiveness of the TLS program by conducting regular audits and quality assurance checks.


Case Manager Generalist

Volunteers of America; WelcomeHomeOC
11.2021 - 04.2023
  • Provided comprehensive case management services to homeless veterans enrolled in the HUD-VASH voucher program, ensuring access to stable housing.
  • Proactively identify barriers to housing stability and collaborate with clients to develop solutions. Provide crisis intervention as needed to prevent housing loss or other destabilizing events.
  • Collaborated with The Long Beach VA, United Way, and partnering agencies to secure housing navigation, job placement, benefits, and referrals.
  • Gather, aggregate, and analyze client data to assess progress toward housing stability, track program outcomes, and produce reports for internal teams and funding partners
  • Demonstrate strong initiative, taking ownership of client caseloads, and working toward measurable outcomes in line with program goals and deadlines.


Case Manager

Volunteers of America; Emergency Rental Assistance
02.2021 - 11.2021
  • Provide direct support and resources to households at risk of eviction, including rental and utility assistance, referrals to social services, and housing stabilization services.
  • Collaborate with local landlords, property managers, and community organizations to ensure seamless service delivery and address landlord-tenant concerns.
  • Identify and troubleshoot issues related to client applications, and program processes, working to resolve barriers to service provision.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Provide ongoing support and guidance to team members to enhance problem-solving skills, improve efficiency, and ensure high-quality customer service.

Program Coordinator

Discovery Cube; Operations
06.2010 - 09.2016
  • Train, mentor, and support staff, including developing training materials, conducting workshops, and providing ongoing professional development.
  • Create, plan, and deliver presentations of varying sizes, from small group trainings to large-scale community events.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Oversee program logistics, including scheduling, materials, and resource allocation, to ensure smooth day-to-day operations.

Education

Bachelor of Arts - Graphic Design

University of San Francisco
San Francisco, CA
05-2010

Timeline

Housing Case Manager

Shields For Families; Time Limited Subsidy
04.2023 - Current

Case Manager Generalist

Volunteers of America; WelcomeHomeOC
11.2021 - 04.2023

Case Manager

Volunteers of America; Emergency Rental Assistance
02.2021 - 11.2021

Program Coordinator

Discovery Cube; Operations
06.2010 - 09.2016

Bachelor of Arts - Graphic Design

University of San Francisco

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Morgan Gomes