Morgan Gagnon
St. Albert,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Monitor
CFB Cold Lake
Cold Lake, AB
06.2022 - 01.2023
- Exercised leadership capabilities by successfully motivating and inspiring the youth / kids
- Provided successful and accurate work within tight deadlines in a fast-paced environment
- Used my ability to develop and implement creative solutions to complex problems
- Ran errands and provided general office support in a professional environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Courier
Door Dash
Halifax, NS
12.2021 - 05.2022
- Followed safety procedures and regulations to protect customer orders; Fast Food / Convenience and Groceries
- Utilized communication to stay in contact with each customer and provide real-time status updates when asked for by dispatch or the customer
- Addressed customer complaints and inquiries to verify satisfaction.
- Cultivated warm relationships with regular merchants i would receive orders from
- Maintained speed of service for food orders while minimizing errors and complaints.
Chocolatier
Lindt & Sprungli
Halifax, NS
10.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases
- Answered questions about store policies and addressed customer concerns
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Engaged in friendly conversation with customer to better uncover individual needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Participated in set up / take down of "Pop-Up" locations for Holidays and Seasonal Occasions. As well as helped achieve sales goals during those times
Security Guard / Lane Hopper
Commissionaires and Halifax Harbor Bridges
Dartmouth, NS
07.2020 - 10.2021
- Regulated vehicle and pedestrian traffic on building grounds
- First Responder to any accidents / incidents on bridge toll roadways
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Oversaw daily monitoring and patrolled bridge toll lanes, and work sites
Cashier / Sales Associate
Bed Bath & Beyond
Bayers Lake, NS
07.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns
- Performed cash, card and check transactions to complete customer purchases; including outage's
- Maintained current knowledge of store promotions and highlighted sales to customers
- Conducted inventory counts by adding each item in stock and documenting on paper
Store Associate
Tim Horton's
Cold Lake, AB
04.2018 - 06.2018
- Used POS system to enter orders, process payments and issue receipts.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Encouraged customers to make additional purchases by highlighting current deals and keeping drive-thru times down
- Understood restaurant menu, limited-time offers and promotions to answer guest questions with accurate order fulfillment
- Maintained clean, tidy and orderly work station to uphold company standards
Education
Certificate - Office Administration
Nova Scotia Community College: IT
Halifax, NS09.2019
Skills
- Flexible and Adaptable
- Coachable
- Inventory Control
- Loss Prevention
- Youth Conflict Resolution
- Microsoft Word / Office
- Organization and Time Management
- First Aid/CPR
- Self-Motivated
- Data Entry
- Active Listening
- Cash Handling
- Store Opening and Closing
Certification
Red Cross - Emergency First Aid CPR / AED ; Level A & C
April 2021 - April 2024
Timeline
Youth Monitor
CFB Cold Lake
06.2022 - 01.2023
Courier
Door Dash
12.2021 - 05.2022
Chocolatier
Lindt & Sprungli
10.2021 - 12.2021
Security Guard / Lane Hopper
Commissionaires and Halifax Harbor Bridges
07.2020 - 10.2021
Cashier / Sales Associate
Bed Bath & Beyond
07.2019 - 03.2021
Store Associate
Tim Horton's
04.2018 - 06.2018
Certificate - Office Administration
Nova Scotia Community College: IT