Morgan Dozois
Sault Ste. Marie,Ontario
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Auroras Westside
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong relationships with clientele through exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Team Lead
A&W
09.2020 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with management team to implement new work procedures or policies.
Hostess
Mr. Biggs
07.2019 - 08.2020
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Took beverage orders and served drinks during peak meal times.
Education
St Mary's College
Sault Ste. Marie, ON06.2022
Skills
- Customer Service
- Problem-solving skills
- Upselling strategies
- Order Fulfillment
- Time Management
- Adaptability and Flexibility
- Relationship Building
- Teamwork and Collaboration
Languages
French
Native or Bilingual
Certification
- Smart Serve Certified, - 2022
Timeline
Server
Auroras Westside
09.2022 - Current
Team Lead
A&W
09.2020 - Current
Hostess
Mr. Biggs
07.2019 - 08.2020
St Mary's College
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