MORGAN CURRY
Thousand Oaks
Summary
Professional with experience in customer service and administrative support, adept at managing front office operations. Responsibilities included answering incoming calls, scheduling appointments, and processing payments, demonstrating strong organizational skills. Provided assistance to visitors and staff while maintaining a professional demeanor. Proficient in various software applications, contributing to efficient document management and reporting processes.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Oaks Veterinary Urgent Care
Agoura Hills
09.2024 - Current
- Researched solutions using available resources including internal databases and external sources.
- Managed client accounts by providing accurate data entry services.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Maintained customer records in the database system.
- Verified accuracy of data entered into company systems.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Part time Sales Associate
Becker Malibu
08.2020 - 09.2024
- Customer service, organising inventory, cash register, phone calls, stylist and dressing rooms
Receptionist
Veterinary Specialty Emergency Clinic
11.2021 - 08.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Part time Sales Associate
Billabong
01.2019 - 03.2020
- Customer service, organising inventory, cash register, phone calls, stylist and dressing rooms.
Seasonal Sales associate
Lolli and Pops
12.2018 - 01.2019
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Part time Magic Maker
Lolli and Pops
11.2017 - 07.2018
- Customer service, organising inventory, cash register, phone calls, prepped samples and handed them out.
Seasonal position
Spirit Halloween
08.2017 - 11.2017
- Customer service, organising inventory, cash register, phone calls, stylist and dressing rooms.
Seasonal position
Tilly's
11.2016 - 01.2017
- Customer service, organising inventory, cash register, phone calls, stylist and dressing rooms.
Seasonal position
Spirit Halloween
09.2016 - 11.2016
- Customer service, organising inventory, cash register, phone calls, stylist and dressing rooms.
Education
AA - Graphic Design
Santa Barbara City College
01.2021
Skills
- Illustrator
- InDesign
- Photoshop
- Cash register/Phones
- Dressing rooms
- Stocking
- Customer service
- Eager to learn
Timeline
Client Service Representative
Oaks Veterinary Urgent Care
09.2024 - Current
Receptionist
Veterinary Specialty Emergency Clinic
11.2021 - 08.2024
Part time Sales Associate
Becker Malibu
08.2020 - 09.2024
Part time Sales Associate
Billabong
01.2019 - 03.2020
Seasonal Sales associate
Lolli and Pops
12.2018 - 01.2019
Part time Magic Maker
Lolli and Pops
11.2017 - 07.2018
Seasonal position
Spirit Halloween
08.2017 - 11.2017
Seasonal position
Tilly's
11.2016 - 01.2017
Seasonal position
Spirit Halloween
09.2016 - 11.2016
AA - Graphic Design
Santa Barbara City College