Morgan Castagna
Menifee
Summary
Long-term Barista Shift Supervisor at Dunkin' Donuts with a proven track record in training staff and enhancing customer satisfaction. Skilled in cash handling accuracy and maintaining food safety compliance, I foster a collaborative team environment while ensuring swift service during peak hours. I developed leadership and team coordination skills in a fast-paced coffee shop environment, and I'm ready to transition into a new field. Skilled in managing operations and ensuring exceptional customer service, with focus on efficiency and quality. Seeking to apply these transferable skills to contribute effectively in a new professional setting.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Dunkin' Donuts
08.2022 - Current
- Assisted in daily operations by preparing hot food/beverages and maintaining cleanliness of workstations
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Supported team members during peak hours to ensure swift service and customer satisfaction
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Collaborated with colleagues to create a positive team environment focused on productivity
Education
High School Diploma -
Innovation Highschool
Murrieta, CASkills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Adaptability to change
- Food safety compliance
- Critical thinking
Timeline
Barista Shift Supervisor
Dunkin' Donuts
08.2022 - Current
High School Diploma -
Innovation Highschool