Morgan Cabaccang
Sacramento
Summary
Dynamic and results-driven professional with extensive experience in recruitment, training, employee development, and organizational leadership. Proven ability to optimize operational efficiency, manage complex schedules, resolve conflicts, and foster positive work environments. Adept at collaborating with HR and Labor Relations agencies to ensure employee compliance with company policies and regulations. Seeking to leverage my leadership skills and experience to contribute to effective HR solutions and drive organizational success in a Junior HR Generalist role.
Overview
10
10
years of professional experience
Work History
Senior Office Specialist - Short Term Contract
Sacramento Area Sewer District
02.2025 - 04.2025
- Created detailed spreadsheets to document the roles, responsibilities, and delegation of authority for the General Manager and Personnel Officers, streamlining communication to upper management and clarifying the decision-making structure within the organization.
- Developed a comprehensive training guide for hiring managers and HR liaisons to navigate the new recruitment applications and online hiring system. Collaborated closely with stakeholders to ensure the guide was user-friendly, addressing the complexities of the hiring workflow and providing clear, step-by-step instructions to ensure understanding of the process.
- Conducted research on Memoranda of Understanding (MOUs) for special districts to create a comprehensive spreadsheet comparing benefits across different bargaining units, providing valuable insights for decision-making and ensuring alignment with industry standards.
- Assisted in the recruitment and hiring process by communicating with candidates regarding interview coordination. Posted job listings both internally and externally, and created and maintained a spreadsheet tracking all job board recruitment credentials for the HR team. Advised hiring managers on effective interviewing techniques and best practices, providing resources to ensure a successful and efficient hiring process.
- Assisted in training newly admitted supervisors on interviewing best practices, providing guidance on effective techniques and highlighting common pitfalls to avoid, ensuring a more structured and efficient hiring process.
- Prepared, filed, and reviewed employee documents for personnel files, ensuring compliance with organizational and regulatory standards, including maintaining records for the Department of Transportation (DOT).
Branch Manager
Boys & Girls Club Of Greater Sacramento
10.2024 - 02.2025
- Successfully reopened the branch after a period of closure, coordinating all logistical aspects, including staff scheduling, member re-engagement, and ensuring compliance with safety regulations and health guidelines.
- Utilized member tracking systems to maintain accurate records of youth participation, progress, and outcomes, preparing regular reports for senior leadership to inform decision-making and program improvements.
- Led and managed a team of Youth Development Professionals, ensuring that all staff were trained, motivated, and aligned with organizational goals.
- Planned, coordinated, and facilitated weekly programming for members, ensuring activities were well-organized and aligned with the Club’s mission. Developed programs 3 months in advance to ensure a structured
and engaging experience for youth. - Ensured that all safety protocols, legal requirements, and organizational policies were followed, including conducting regular safety checks and maintaining a safe and positive environment for all members.
- Regularly evaluated program effectiveness, making adjustments as needed to enhance youth outcomes and meet organizational goals.
Store Manager
Starbucks Coffee Company
08.2021 - 07.2024
- Supervised a team of 30-40 employees, including 6 direct reports, by providing guidance, performance feedback, and support to enhance team productivity and ensure adherence to company standards.
- Developed and conducted training plans for new hires and newly promoted direct reports, including setting follow-up points to monitor performance and provide ongoing coaching for continuous improvement.
- Collaborated with Human Resources and Labor Relations agencies to interpret and adapt laws and regulations, ensuring employee compliance with company policies and procedures. Conducted employee investigations and facilitated disciplinary action meetings, including those leading to termination, while ensuring legal and procedural adherence.
- Facilitated all-staff training meetings to ensure the team effectively executed new company policies, procedures, and product launches.
- Generated and analyzed weekly sales, operational excellence, and customer satisfaction reports for a multimillion dollar store to identify trends, forecast scheduling demand, and develop strategies for improving store performance.
- Communicated strategic plans for continuous improvement and conducted follow-up with direct reports, resulting in a 16% increase in annual marginal growth and surpassing company performance targets in sales, speed of service, customer connection, and controllable contribution.
- Utilized Microsoft Outlook for planning and prioritizing workload while consistently checking and adjusting this approach to meet various competing priorities.
- Provided actionable recommendations on labor investments to management based on labor analysis and peak sales reports, leading to operational improvements and a reduction in speed of service by 20 seconds during peak hours.
- Oversaw inventory management by tracking stock levels, conducting weekly audits, and utilizing inventory management systems to maintain optimal stock levels and reduce product waste by 6%.
- Acted as a Customer Service Representative both in-person and via telephone, handling various inquiries to ensure customer satisfaction.
Shift Supervisor
Starbucks Coffee Company
08.2015 - 08.2021
- Ensured the security and confidentiality of sensitive financial records by implementing strict filing procedures and secure cash handling practices.
- Conducted regular audits of operational and point-of-sale practices to verify accuracy and compliance with company policies.
- Efficiently managed daily shift operations, demonstrating strong organizational skills and effective time management to complete daily tasks and improve team performance.
- Collaborated with upper management to propose and implement enhanced deployment practices during peak hours, resulting in a 35-second reduction in average customer wait times per half hour.
- Supported operational improvements at other district locations by analyzing deployment practices and providing coaching, leading to a 10-second reduction in district-wide average wait times.
- Assisted upper management with staff performance oversight, including new-hire training, coaching, conflict mediation, and delivering detailed performance reports to management.
- Proposed the implementation of an employee check-in process at a regional leadership meeting to boost employee engagement and enhance store culture, leading to the adoption of the policy across the region.
- Adapted quickly to changes in store policies and operational procedures, streamlining processes to team during daily employee check-in's.
- Maintained professional communication with customers, staff, and vendors, addressing inquiries and resolving issues promptly and effectively.
- Managed clerical responsibilities including inventory management, order processing, and record-keeping in a dynamic retail setting.
Education
Sociology -
Sacramento City College
05.2018
High School Degree -
Lincoln High School
Stockton, CA05.2013
Skills
- Workplace Policy Compliance
- Business Data Analysis
- Training and Continuous Improvement
- Staff Leadership & Team Management
- Coaching & Evaluating Employee Development
- Adaptability and Problem-Solving
- Organization, Prioritization & Planning
- Microsoft Outlook
- Microsoft Teams
- Onboarding processes
- Employee relations
- Microsoft Office Suite
Accomplishments
- Partner of the Quarter, 03/01/18 - 06/30/19 Nominated by team for a quarterly recognition award.
- Quarterly Excellence: Customer Connection, 09/01/23 - 03/31/24 Exceeding company expectations in customer service standards.
- Quarterly Excellence: Speed of Service, 03/01/24 - 06/30/24 Surpassed company expectations in speed of service.
- Quarterly Excellence: Operational Excellence, 06/01/23 - 01/31/24 Exceeded company expectations in customer review scores.
- Quarterly Excellence: Controllable Contribution, 12/01/23 - 01/31/24 Stayed within quarterly budget for various operational aspects.
Timeline
Senior Office Specialist - Short Term Contract
Sacramento Area Sewer District
02.2025 - 04.2025
Branch Manager
Boys & Girls Club Of Greater Sacramento
10.2024 - 02.2025
Store Manager
Starbucks Coffee Company
08.2021 - 07.2024
Shift Supervisor
Starbucks Coffee Company
08.2015 - 08.2021
High School Degree -
Lincoln High School
Sociology -
Sacramento City College
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