Morgan Buswell
Calgary,AB
Summary
Responsible Refrigeration apprentice(4th year) , with excellent customer service, problem-solving and mechanical abilities developed over 7 year in the refrigeration and hvac industry . Capable decision-maker with self-motivated approach to addressing any installation or repair needs. I am Highly-motivated employee with desire to take on new challenges and keen interest in project management and customer relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Refrigeration and Air Conditioning Technician
Solutions Mechanical
Calgary
06.2022 - Current
- Diagnosed and repaired malfunctions in residential and commercial refrigeration systems.
- Installed compressors, evaporators, condensers, receivers, expansion valves and other components of HVAC systems.
- Performed preventive maintenance on air conditioning units including changing filters and cleaning coils.
- Tested electrical circuits to ensure proper functioning of motors, switches, thermostats and safety controls.
- Inspected ductwork for air leaks or blockages that could affect airflow performance.
- Assisted customers with troubleshooting issues related to their HVAC systems over the phone or via email.
- Connected gas lines for furnaces or boilers when installing new heating systems.
- Programmed automated control systems for efficient operation of HVAC units.
- Interact with external customers to determine service needs and ensure a high level of customer satisfaction with the services performed
SERVICE TECHNICIAN 2
DSL
Calgary
04.2017 - 06.2022
- Mentor, train and develop Technician skills and establish procedures that have resulted in improved efficiencies in processes
- Interact with external customers to determine service needs and ensure a high level of customer satisfaction with the services performed
- Repairing, servicing, and maintaining refrigeration systems and appliance equipment
- Ensure technical quality and accuracy of work performed
- Work closely with sales partners to maximize equipment leads and upgrade opportunities
- Installing refrigeration and appliance equipment; working with third-party to complete installation
REGIONAL SERVICES MANAGER
DSL
Calgary, AB
01.2019 - 08.2020
- Leading a team of 16 Service Technicians, managed effective and efficient service to customers by ensuring Service Technicians had the tools and inventory needed Responsible for hiring, onboarding and training new Service Technicians
- Managed regional budget and expenses associated with servicing customers.
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
- Met customers’ expectations and when required responded to escalated customer inquiries
- Conducted monthly performance reviews with staff to identify areas of improvement.
- Reviewed operational reports and processes to determine gaps in service and / or technician training and provide solutions
- Ensured delivery of effective and profitable service-related sales for southern Alberta territory by assisting in setting sales / service goals for the region
- Managed, led, and motivated employees to meet performance standards
INDEPENDENT SERVICE SPECIALIST
Battalion tools
Okotoks
06.2016 - 04.2017
- Managed working crews, inventory, job logs and site reports
- Conducted maintenance and servicing of down hole well tools
- Built-out well schematics and wrote well tickets and billing
- Created detailed reports documenting activities performed during each shift as well as any problems encountered along the way.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
TRADE CERTIFICATION 4TH YEAR - Refrigeration And Air Conditioning Mechanic Apprenticeship
SAIT
Calgary, AB03-2024
Diploma - Chemical Engineering And Technology
SAIT
Calgary, AB05-2011
Skills
- Schematic reading
- Leak detection
- Equipment Installation
- Electrical Wiring
- System diagnostics
- Refrigeration Troubleshooting
- Project Coordination
- Problem-Solving
- Team Player
- Reliability
Certification
- Class 3 Driving License
Accomplishments
- Jayman Apprenticeship award for 2nd and 3rd year (SAIT2022,2023)
- Dean's Honor Roll (SAIT 2023)
- Jack Hasick Memorial Award (SAIT 2023)
References
References available upon request.
Timeline
Refrigeration and Air Conditioning Technician
Solutions Mechanical
06.2022 - Current
REGIONAL SERVICES MANAGER
DSL
01.2019 - 08.2020
SERVICE TECHNICIAN 2
DSL
04.2017 - 06.2022
INDEPENDENT SERVICE SPECIALIST
Battalion tools
06.2016 - 04.2017
TRADE CERTIFICATION 4TH YEAR - Refrigeration And Air Conditioning Mechanic Apprenticeship
SAIT
Diploma - Chemical Engineering And Technology
SAIT
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