Morgan Bryans
St. Thomas,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
1Password
02.2020 - 04.2023
- Connected with customers to address questions and resolve issues through email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot software and network issues.
Customer Loyalty Specialist
Marriott International, Inc.
03.2016 - 12.2017
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound telephone techniques to solidify and build client relationships.
- Worked with multiple programs to resolve customer issues.
- Worked cross-functionally with various members of customer support and management teams.
- Interpreted contracts and communicated terms and conditions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Volunteer
Beaver Creek Animal Hospital
04.2014 - 06.2017
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Associate"s Degree - Writing For Film And Television
Toronto Film School
Toronto, ON04.2020
High School Diploma -
Arthur Voaden Secondary School
St. Thomas, ON06.2016
Skills
- Incoming Call Management
- Technical Troubleshooting
- Incident Management
- Customer Communication and Empathy
- Interpersonal Skills
- Multitasking and Prioritization
- Customer Needs Assessment
- Active Listening
- Call Center Operations
- Creative Issue Resolution
- Problem-Solving
- Friendly and Patient
Timeline
Customer Support Representative
1Password
02.2020 - 04.2023
Customer Loyalty Specialist
Marriott International, Inc.
03.2016 - 12.2017
Volunteer
Beaver Creek Animal Hospital
04.2014 - 06.2017
Associate"s Degree - Writing For Film And Television
Toronto Film School
High School Diploma -
Arthur Voaden Secondary School
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