Morgan Brockett
Elmvale,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Librarian
Penetanguishene Public Library
04.2023 - Current
- Greeted patrons warmly and offered to assist with issues or needs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Received payments via cash, check, credit cards.
- Located requested books on shelves and in library database and collected items for patrons.
- Created programs and activities to promote library usage and literacy.
- Researched, planned, and set promotional and informative library displays.
- Assisted library patrons with resolving computer problems.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Organized library catalog, supplies, equipment and records.
- Resolved patrons� complaints tactfully and professionally.
Customer Service Representative
Midland Golf And Country Club
04.2021 - 09.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Monitored pace of play, turf repairs and tee times for players.
- Built and established positive relationships with patrons, team members and supervisors.
- Trained new recreation attendants on safety procedures and customer service tactics.
Volunteer
Woman And Childers's Center
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Student Volunteer
Georgian Bay District Secondary School
- Promoted positive relationships between teenagers and other peers and adults to encourage social resilience and connection.
- Monitored student progress and implemented intervention strategies to support student success.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
Education
High School Diploma -
Georgian Bay District Secondary School
Midland, ON2023
Skills
- Team Collaboration
- Public Relations
- Attention to Detail
- Safety Awareness
- Work Well Independently
- Project Coordination
- Verbal and Written Communication
- Program Management
Certification
- Mental Health And First Aid/CPR Certified
Timeline
Librarian
Penetanguishene Public Library
04.2023 - Current
Customer Service Representative
Midland Golf And Country Club
04.2021 - 09.2022
Volunteer
Woman And Childers's Center
Student Volunteer
Georgian Bay District Secondary School
High School Diploma -
Georgian Bay District Secondary School
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