Morgan Boucher
Almonte
Summary
Versatile customer service and hospitality professional with over 10 years of experience in fast-paced environments, including food service and hotel operations. Proven ability to lead teams and enhance customer experiences while ensuring safety and operational efficiency. Expertise in managing multiple responsibilities with a focus on maintaining high standards of cleanliness and service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service & Food Service Team Member
Pizza Hut
Almonte
10.2023 - Current
- Provided professional and friendly customer service by assisting customers, answering questions, and resolving concerns, enhancing customer satisfaction.
- Delivered outstanding customer service in high-paced dining environment.
- Coordinated takeout and delivery orders, ensuring fast and accurate service for customer convenience.
- Assisted with delivery operations, ensuring orders arrived on time and in excellent condition.
- Prepared and assembled food orders accurately and efficiently.
- Prepared pizzas, pasta, and salads in accordance with company recipes and quality standards.
- Ensured toppings, crusts, and food presentation met brand specifications.
- Maintained cleanliness and organization of kitchen and dining areas, contributing to a safe and welcoming environment.
Day/Crew Manager
McDonald's Restaurant
01.2017 - 10.2023
- Demonstrated strong leadership by managing staff and promoting exceptional customer service.
- Trained and supported team members to achieve operational goals and service standards.
- Processed customer orders, handled cash transactions, and ensured food safety compliance.
- Prepared sandwiches and meals efficiently while maintaining quality and temperature standards.
- Managed inventory levels and restocked supplies after peak business periods.
- Maintained the cleanliness and operational readiness of the kitchen, dining, and service areas.
- Ensured equipment, including grills and ovens, remained clean and in proper working condition.
- Communicated effectively with customers, management, and team members to improve productivity and guest satisfaction.
Custodian
Surest Company of Canada
01.2016 - 01.2017
- Independently maintained clean, safe, and professional office environments.
- Performed daily cleaning and sanitation duties throughout office facilities.
- Maintained lobby and common areas for IBM staff and visitors.
- Applied Occupational Health and Safety standards, Food Safety Handling procedures, CPR training, and WHMIS protocols.
- Demonstrated strong time management and self-motivation while working independently.
House Person
ARC Hotel / Radisson Hotel
01.2013 - 01.2016
- Supported Event Managers in efficiently setting up and breaking down conference and event rooms.
- Prepared auditoriums and meeting rooms according to client specifications.
- Restored event spaces to required standards following conferences and functions.
- Addressed guest requests for extra towels, cribs, and cots to enhance guest satisfaction.
- Responded promptly to guest requests, including extra towels, cribs, and cots.
- Partnered with hotel staff to ensure cleanliness and high standards of customer service throughout property.
- Supported maintenance of hallways, lobbies, fitness facilities, and common guest areas.
Education
Sir Robert Borden
Ottawa Skills
- Customer Service Excellence
- Food Preparation & Quality Control
- Cash Handling & POS Systems
- Inventory Management
- Food safety compliance
- Sanitation practices
- Portion control
- Operations & Food Service
- Delivery Coordination
- Effective multitasking
- Time Management
- Team Leadership & Staff Development
- Customer Service & Leadership
- Effective Communication
- Team Collaboration
- Conflict Resolution
- Customer service
- Thrives in fast-paced
- Employee training
- Cash handling
- Time management
Certification
- Occupational Health & Safety Standards
- Food Safety Handling Certification
- CPR Certification
- WHMIS Certification
CUST
- Dear Hiring Manager
- I am excited to submit my application for a position with your organization. With more than ten years of experience in customer service, food service operations, hospitality, and facility support, I have developed the skills, professionalism, and work ethic needed to make a positive contribution to any team.
- Throughout my career, I have consistently demonstrated reliability, adaptability, and a commitment to delivering exceptional customer experiences. As a Day/Crew Manager at McDonald's, I successfully led teams in a fast-paced environment, maintained high service standards, ensured food safety compliance, and helped create a welcoming experience for customers. This role strengthened my leadership abilities, problem-solving skills, and capacity to perform effectively under pressure.
- My experience at Pizza Hut further enhanced my customer service and food preparation expertise. I was responsible for preparing quality food products, coordinating takeout and delivery orders, and ensuring customer satisfaction through efficient and friendly service.
- In addition to my food service experience, I worked in hospitality at the ARC Hotel (Radisson), where I supported event operations and guest services. This role required exceptional attention to detail, teamwork, and a commitment to meeting client expectations. My custodial experience also reinforced my dedication to maintaining safe, clean, and professional environments while following health and safety standards.
- My certifications in Occupational Health and Safety, Food Safety Handling, CPR, and WHMIS demonstrate my commitment to workplace safety and professional excellence.
- I would welcome the opportunity to bring my strong work ethic, leadership experience, customer-focused approach, and positive attitude to your organization. Thank you for considering my application. I look forward to discussing how my skills and experience can contribute to your team's success.
- Sincerely
- Morgan Boucher
Timeline
Customer Service & Food Service Team Member
Pizza Hut
10.2023 - Current
Day/Crew Manager
McDonald's Restaurant
01.2017 - 10.2023
Custodian
Surest Company of Canada
01.2016 - 01.2017
House Person
ARC Hotel / Radisson Hotel
01.2013 - 01.2016
Sir Robert Borden