Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moretani Vaiaoga

Sacramento

Summary

Dynamic customer support professional with a proven track record at E&E Seafoods, excelling in complaint handling and customer success management. Recognized for enhancing customer satisfaction through effective communication and data management. Adept at resolving complex issues while fostering loyalty, leveraging strong interpersonal skills to deliver exceptional service.

Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.

Experienced with resolving customer inquiries efficiently and effectively. Utilizes strong communication skills to ensure customer satisfaction. Track record of adaptability and teamwork in dynamic environments.

Overview

7
7
years of professional experience

Work History

Customer Support Representative

E&E Seafoods
06.2022 - 10.2024
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction and retention.
  • Collaborated with team members to streamline support processes, improving response times and service quality.
  • Utilized CRM software to track customer interactions and manage follow-up actions, ensuring accurate records.
  • Trained new staff on best practices for customer engagement and issue resolution, fostering a knowledgeable team environment.
  • Analyzed recurring issues in customer feedback to identify trends and recommend improvements to product teams.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Officer

Vodafone Samoa
04.2018 - 07.2021
  • Assisted customers by answering inquiries and resolving issues effectively.
  • Learned company policies and procedures to provide accurate information.
  • Supported team in managing customer interactions across multiple channels.
  • Documented customer feedback and escalated concerns to appropriate departments.
  • Collaborated with colleagues to enhance service delivery and customer satisfaction.
  • Adapted quickly to new systems and tools for efficient service management.
  • Maintained organized records of customer interactions for future reference.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.

Education

Business Administration

Tafuna High School
American Samoa
05-2015

Skills

  • Customer success management
  • Complaint handling
  • Data management
  • Report generation
  • Customer service excellence
  • Shipping and receiving
  • Inbound call answering
  • Organization and recordkeeping
  • Active listening
  • Call management

Timeline

Customer Support Representative

E&E Seafoods
06.2022 - 10.2024

Customer Service Officer

Vodafone Samoa
04.2018 - 07.2021

Business Administration

Tafuna High School

Similar Profiles

CREATE PROFILE
Moretani Vaiaoga