Morenikeji Balogun
Toronto,Canada
Summary
To obtain a position as a Customer Service Representative where I can leverage my strong communication skills, problem-solving abilities, and dedication to providing exceptional customer service. I aim to contribute to a dynamic team by ensuring customer satisfaction, resolving inquiries efficiently, and upholding company values. I am eager to grow within an organization that values professionalism and continuous improvement, while delivering a positive and memorable experience for customers.
Overview
6
6
years of professional experience
Work History
Production Assistant
Lush cosmetics
08.2023 - 01.2025
- Assisted in the production of high-quality, handmade cosmetic products, adhering to company standards for consistency and quality.
- Measured, mixed, and processed ingredients according to specific formulations, ensuring accuracy and efficiency in production.
- Operated and maintained production equipment, performing routine checks to ensure optimal performance and safety.
- Collaborated with team members to meet daily production targets and deadlines, contributing to a smooth and efficient workflow.
- Ensured cleanliness and organization of the production area, following strict hygiene protocols to maintain product integrity.
- Assisted in inventory management by tracking raw materials, reporting shortages, and ensuring timely replenishment of stock.
- Supported packaging and labeling processes, ensuring products were prepared for distribution according to company guidelines.
- Adhered to health and safety regulations, promoting a safe working environment for all team members.
Revising Officer
Elections Canada
10.2022 - 11.2022
- Reviewed ID's and verified voter registration applications, ensuring accuracy and adherence to legal requirements.
- Managed the revision process for electoral rolls, making necessary corrections and updates to maintain up-to-date records.
- Coordinated with local election officials to address discrepancies in voter information and resolve eligibility issues.
- Provided clear and concise guidance to voters on registration requirements and procedures, enhancing voter participation.
- Maintained confidentiality of sensitive voter information, ensuring compliance with privacy regulations.
- Trained and supervised temporary staff, ensuring consistent application of election procedures and standards.
Customer Service Representative
Tim Hortons
07.2019 - 11.2022
- Provided exceptional customer service in a fast-paced environment, handling high volumes of orders efficiently and accurately.
- Processed transactions, including cash, debit, and credit card payments, while ensuring compliance with company policies.
- Prepared and served food and beverages according to company standards, maintaining a clean and organized work area.
- Addressed customer inquiries and resolved complaints, ensuring a positive dining experience for all patrons.
- Collaborated with team members to meet daily sales goals and enhance overall customer satisfaction.
- Assisted in training new employees, demonstrating best practices in customer service and food handling.
Education
Customer Service Excellence Certification -
Ontario Tourism Education Corporation (OTEC)
Toronto, ON01.2023
START Customer Care Program Certificate - undefined
ACCES Employment
Scarborough, ON01.2023
Canadian Workplace Essentials Certificate - undefined
Ontario Tourism Education Corporation (OTEC)
01.2023
Ontario Secondary School Diploma - undefined
Yorkdale Adult Learning Center
Toronto, ON01.2017
Skills
- 4 years of experience in customer service, adept at handling various customer interactions, including challenging situations
- Proficient in MS Office (Word, PowerPoint, Excel) and experienced with email, internet, and POS systems
- Proficient in operating cash registers, handling payment transactions, and managing deposits via cash and credit/debit cards
- Strong written and verbal communication abilities, with a focus on clear, effective customer interactions
- Demonstrated skills in retail management, problem-solving, and budgeting, leading to increased sales and customer satisfaction
- Able to work independently, follow directions, and adapt to changing work routines, while efficiently multitasking in a fast-paced environment
- Strong skills in record keeping, reporting, and maintaining organized business operations
Timeline
Production Assistant
Lush cosmetics
08.2023 - 01.2025
Revising Officer
Elections Canada
10.2022 - 11.2022
Customer Service Representative
Tim Hortons
07.2019 - 11.2022
START Customer Care Program Certificate - undefined
ACCES Employment
Canadian Workplace Essentials Certificate - undefined
Ontario Tourism Education Corporation (OTEC)
Ontario Secondary School Diploma - undefined
Yorkdale Adult Learning Center
Customer Service Excellence Certification -
Ontario Tourism Education Corporation (OTEC)
Similar Profiles
Avery ArnoldAvery Arnold
Manager in Training at Lush CosmeticsManager in Training at Lush Cosmetics
Ashley DolnackAshley Dolnack
Floor Manager at Lush CosmeticsFloor Manager at Lush Cosmetics
Saidah Iman Ng'ang'aSaidah Iman Ng'ang'a
Lush Spring Prize Team at Lush CosmeticsLush Spring Prize Team at Lush Cosmetics
Andrea Lira SanmiguelAndrea Lira Sanmiguel
AUDIO MIXER & BOOM OPERATOR at Toronto Film SchoolAUDIO MIXER & BOOM OPERATOR at Toronto Film School
Mohammad Zahir NasratMohammad Zahir Nasrat
Admin/Finance Officer at NWARA-CPMOAdmin/Finance Officer at NWARA-CPMO