Moreblessing Issa
Edmonton
Summary
Knowledgeable and dedicated customer service expect and administration professional with extensive experience in Customer Service that is backed up by 6 years in the Hospitality industry. Solid team player with organized, positive demeanor, out going and proven skills in establishing rapport with clients. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MCSNET
07.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues to ensure customer satisfaction and foster loyalty.
- Documented service interactions in CRM systems for accurate record-keeping.
- Collaborated with cross-functional teams to enhance overall service delivery quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed customer inquiries and provided tailored product recommendations to enhance satisfaction.
Customer Technical Support Analyst
SP Data
04.2024 - 06.2025
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Continuously updated personal technical expertise through self-study, webinars, workshops, and industry conferences.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Installed and configured operating systems and applications.
- Leveraged CRM systems to track customer interactions and provide timely follow-ups.
Outbound Sales and Marketing Representative
Rogers (IOsolutions)
09.2023 - 03.2024
- Prospected and qualified leads through cold calling, networking events, and digital marketing channels to build a robust sales pipeline
- Developed customized sales presentations and proposals to address the specific needs and challenges of prospective clients
- Negotiated pricing, contracts, and terms of service agreements to secure new business and drive revenue growth
- Provided exceptional customer service throughout the sales process, addressing client inquiries, resolving issues, and ensuring client satisfaction
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Built relationships with customers and community to promote long term business growth.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue
Assistant Resort Manager
Stornoway Lodge
04.2016 - 11.2022
- Assisted in developing short-and long-term strategic plans that aligned with company goals.
- Enhanced guest satisfaction by promptly addressing issues and providing exceptional
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve
- Implemented successful strategies to increase customer satisfaction
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established strong relationships with vendors and suppliers, securing competitive pricing on products and services
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budge
- Increased revenue through targeted marketing efforts and promotion of special packages for guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility
Education
National Certificate - Mental Health First Aid
Mental Health Commission of Canada
07.2024
National Certificate - First Aid
Red Cross Canada
Edmonton, AB06-2025
Advanced Diploma - Tourism And Hospitality Management
School of Hospitality
12.2015
Certificate - Advanced Level
Glenorah High School
01.2008
Skills
- Active Listening ,Critical and Analytical Thinking
- Effective time management on Outbound and inbound calls
- Skilled in managing MS Office applications and CRM platforms
- Customer service expertise and Multitasking
- Troubleshooting expertise
- Quickly adjusting to change
- Strategic networking skills
- Systematic file arrangement
- Document management support
- Product knowledge and Data entry proficiency
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Customer Service Representative
MCSNET
07.2025 - Current
Customer Technical Support Analyst
SP Data
04.2024 - 06.2025
Outbound Sales and Marketing Representative
Rogers (IOsolutions)
09.2023 - 03.2024
Assistant Resort Manager
Stornoway Lodge
04.2016 - 11.2022
Advanced Diploma - Tourism And Hospitality Management
School of Hospitality
Certificate - Advanced Level
Glenorah High School
National Certificate - Mental Health First Aid
Mental Health Commission of Canada
National Certificate - First Aid
Red Cross Canada
Similar Profiles
Jeremy SummersJeremy Summers
Construction Team Lead at McsnetConstruction Team Lead at Mcsnet
Shawn MeikleShawn Meikle
Contractor at MCSnet-Cam NetworksContractor at MCSnet-Cam Networks
Erik ClarkeErik Clarke
Office Clerk at Witten LLPOffice Clerk at Witten LLP
Majd RamahiMajd Ramahi
Electrical Apprentice at Canwest ElectricalElectrical Apprentice at Canwest Electrical
Karwan PalaniKarwan Palani
Assistant Meat Department Manager at Overwaitea Food GroupAssistant Meat Department Manager at Overwaitea Food Group