Meng (Mora) Yuan

Day-to-Day Operations:

• Delivered outstanding service to students by resolving issues through email, phone, and in-person interactions
• Implemented and maintained communication strategies to inform students, faculty and agencies of important announcements and reminders
• Provided information to students on programs and courses, and verified registration eligibility requirements
• Supported course registration processes, including register/add/drop/swap courses, course waiver, program changes, campus transfer and leave of absence/withdrawal requests
• Issued official school letters (such as enrollment letter and withdrawal confirmation letter), processed education verifications, provided international credential evaluation Service (verified official transcripts for admissions)
• Liaised with systems coordinator to ensure consistent and reliable functioning of the automated student information system; maintained accurate student records
• Processed graduation audits, completion letters, and transcript orders; and distributed diplomas to students

Processes and Efficiency Improvement:

• Assisted with designing and updating course materials on Canvas for New Student Orientation and Graduation Preparation, and invited targeting students to the course
• Developed Microsoft online forms and workflows to facilitate the efficient receipt and approval of student requests such as leave of absence requests, and to increase/reduce credits requests
• Created brochures and flyers, and updated registration forms to improve communication and accessibility

Collaboration:

• Assisted Vancouver Registrar in developing emergency work plans re federal and provincial policy changes
• Analyzed enrollment data and provided necessary information and lists to other departments, such as anticipated number of new students and graduates in each semester
• Coordinated Resource Fair events during New Student Orientation three times a year, and supported the annual commencement ceremony.

• Established Human Resource processes: Developed and implemented functional HR processes to improve operational efficiency and employee satisfaction
• Supervised Human Resource operations: Supervised a team of four to manage HR operations, including onboarding, offboarding, employer-employee relations (contracts and work permit management), compensation and benefits (payroll management, medical insurance management), and leave management
• Created Employee Record Database: Created and maintained a comprehensive employee record database
• Prepared for Inspections: Liaised with local government agencies (such as the Ministry of Human Resources & Emiratization, Immigration, and Pension Fund Organization) and prepared for inspections, ensuring compliance with labour laws and organizational standards.

• Managed Payroll: Processed payroll and ensured timely distribution
• Managed Employee Benefits: Managed employee social security and housing fund benefits to ensure compliance with regulations.

• Overall Managerial Functions: Oversaw daily administrative and HR operations, including payroll and benefits management, and employment relationships management
• Contracts Management: Negotiated contracts with suppliers, vendors, and contractors, facilitated contract signing, monitored compliance with contract terms, and followed up on payments and collections
• Cash Flow Management: Managed cash flow and monitored expenses by overseeing payroll, billing and invoicing
• Legal Compliance: Prepared and submitted annual reports to government agencies (including the Administration of Industry and Commerce, Tax Bureau, Construction Committee, Social Security Bureau, and Housing fund management center), ensuring legal compliance and operational continuity.

• Provided general administrative support to staff and secretarial work to project manager, including scheduling meetings (producing agendas and taking minutes), maintaining and ordering office/canteen supplies, and organizing correspondence
• Payroll Assistance: Supported payroll processes by collecting attendance data and generating reports
• Event Organization: Organized corporate events, including annual parties and team-building activities to enhance workplace morale.