Moradeke Oni
Airdrie,AB
Summary
Determined Business Owner with a commitment to excellence and more than 5 years of experience. Effective collaborator promoting customer satisfaction and sales growth through exceptional communication and relationship-building skills. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
19
19
years of professional experience
Work History
CEO/Catering Manager
Just Distinguish Catering Services
06.2016 - Current
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw food preparation and monitored safety protocols.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Customer Service Representative
Globacom Limited Telecommunications Company
02.2012 - 06.2016
- Educated customers about billing, payment processing and support policies and procedures.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Assistant Marketing Manager
Hotel Bellissimo
04.2005 - 09.2011
- Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
Education
Bachelor of Science - Sociology
University of Lagos
Lagos, Nigeria07.2003
Skills
- Employee Motivation and Performance
- Market understanding
- Quality Control Planning
- MS Office
- Marketing and Advertising
- Conflict Resolution
- Creative and Innovative
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
CEO/Catering Manager
Just Distinguish Catering Services
06.2016 - Current
Customer Service Representative
Globacom Limited Telecommunications Company
02.2012 - 06.2016
Assistant Marketing Manager
Hotel Bellissimo
04.2005 - 09.2011
Bachelor of Science - Sociology
University of Lagos
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