Summary
Overview
Work History
Education
Skills
Credentials And Licenses
Languages
Timeline
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Moose Salloum

Windsor,ON

Summary

Over the past 12 years, I have cultivated a dynamic career that intertwines IT consulting, marketing, entrepreneurship, and operational management. My journey commenced in the IT sector, where I excelled in providing outsourced managed services (MSP) across diverse industries in Canada. As a seasoned IT Consultant, my core strengths in network and systems administration have been pivotal in optimizing and securing network infrastructures for a wide range of clients.


My technical journey is underpinned by a logical mindset and a fervent passion for IT, which have been instrumental in my ability to effortlessly create and manage complex backend systems. This deep-rooted understanding of technology has not only made technical tasks more intuitive but has also been a cornerstone in my transition into the marketing realm.


Recognizing that the backend of marketing heavily relies on IT, my proficiency in understanding and maneuvering technical programs has given me a distinct advantage. This skill set has enabled me to seamlessly integrate IT solutions with marketing strategies, enhancing both the analytical and operational aspects of marketing campaigns.


In addition to my technical and marketing expertise, I am an enthusiastic entrepreneur. My ventures in starting and managing businesses have been greatly enriched by my comprehensive understanding of startup dynamics, including the development and implementation of effective Standard Operating Procedures (SOPs). This entrepreneurial spirit, combined with my technical acumen, has ensured that these businesses are not only self-sustaining but also primed for growth and success.


In essence, my career is a unique blend of technical mastery, strategic marketing insight, and entrepreneurial drive, all fueled by a logical approach and a deep passion for technology. This combination has enabled me to deliver exceptional value and innovation in every project and venture I undertake.

Overview

12
12
years of professional experience

Work History

Marketing Director

Moose Media Group
03.2021 - Current
  • Multi-client Marketing Provider
  • Video Editing and Production
  • Social Media Management
  • Lead Generation and Sales Funnel Operations
  • Paid Advertising Management
  • Campaign Management and Implemenation
  • Built strong relationships with industry professionals and influencers.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Created content and promotional materials to drive engagement and conversions.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Developed and presented marketing plans and reports to CEO and shareholders.
  • Created innovative strategies to drive customer engagement.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.

Senior IT Consultant

SalTech Solutions
08.2015 - Current
  • Planned and developed interfaces that simplified overall management and offered ease of use.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.
  • Created service level agreement for IT operational functions and help desk operations.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Monitored system performance and responded to alerts.
  • Implemented network security measures to minimize data loss.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Planned annual budgets to fund IT projects and control spending.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.

Network & Systems Engineer

Netmon Inc.
01.2020 - 01.2021
  • MSP level implementation and support. Managing multiple client accounts with budget and costs in mind.
  • Multi-vendor expert. (Cisco, Aruba, VMWare, QNAP, SonicWALL, UniFi, etc.
  • Troubleshot complex multi-vendor network service provider issues.
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Implemented WAN and LAN designs in multi-datacenter configurations.
  • Led team development and assisted in project management coordination.

IT Support Analyst

Gateway Casinos & Entertainment Limited
09.2018 - 01.2020
  • Create, update and maintain multiple workstation and laptop images using Windows Tools, as well as other third-party imaging software
  • Install and support all Bally Casino applications
  • (CAGE, CMP, LFV, BCC, UM, AM, SDS, TV, BallyBI & Alert Grid)
  • Add and maintain domain users, using Active Directory
  • Add and maintain asset management records
  • Create, update & follow up with tickets using Manage Engine - Service Desk Plus
  • Add, patch, install software and maintain 1000+ company workstations in Manage Engine - Desktop Central modules (SCCM)
  • Merging Active Directory and Azure AD Sync
  • Purchasing, administering and Supporting AutoCAD licenses in the Autodesk Portal
  • Creating scripts for Application Deployments
  • Supporting & adding VPN users, using AD & Group Policies
  • Purchasing, administering and Supporting Adobe licenses in the Adobe Admin portal
  • Administering user licenses in Microsoft Office 365 admin portal, as well as administering Exchange account
  • Oversee the daily performance of computer systems
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Prepare evaluations of software or hardware and recommend improvements or upgrades
  • Inspect equipment and read order sheets to prepare for delivery to users
  • Modify and customize commercial programs for internal needs
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
  • Configure, monitor, and maintain email applications or virus protection software
  • Design, configure, and test computer hardware, networking software and operating system software
  • Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
  • Train people in computer system use
  • Maintain logs related to network functions, as well as maintenance and repair records.

Technical Services Support Professional, SME

Compugen Inc.
06.2016 - 09.2018
  • Sienna Senior Living - IT Service Desk Analyst, supporting users with SCCM remote tools, password resets and supporting other daily user applications
  • Suncor Retail POS & Tablet Upgrade/Refresh, SME & leading Break-Fix team
  • Suncor Wholesale Workstation & Server Refresh Canada-wide, Remote support, created technical documents to support team
  • OLG to Hard Rock Casino Transition - Creating OU's & AD accounts, Creating & assigning enterprise licenses for Office 365 accounts, GPO's & folder permission
  • OLG to Gateway Casino Transition - Imaging units and joining them to the Microsoft Azure Cloud Domain
  • Gateway Casino Probe Install and McAfee Troubleshoot
  • Break-Fix Project - Repairing systems and workstations as a service for multiple clients, while meeting the Service Level Agreement
  • Ontario Provincial Police Server & Printer Repairs
  • Bell Retail POS Refresh
  • National Bank Installs & De-Install
  • Lexmark & Xerox Printer Deployments & Repair
  • CARA Foods POS, Server & Workstation Project
  • MatchWOW! Whole POS Upgrade
  • MatchWOW! PinPad Refresh.

Computer Technician

Future Shop
10.2011 - 05.2014
  • Signing in and repairing computers and providing a first-time setup and unique customization for each customer
  • Selling computers & computer services.

Education

Diploma - Computer Networking

St. Clair College
06.2016

Skills

  • Active Directory
  • DNS & DHCP
  • Batch Scripting
  • Windows GPO
  • Technical Documentation
  • Project Planning/Management & ensuring updates are provided to the business
  • ESXI Server Deployment & Clustering
  • Configuring & Deploying SonicWALL, Cisco, HP, Aruba & Ubiquiti Switches & APs
  • Linux Server Administration
  • Microsoft Azure & 365 Expert
  • Windows Server 2003, 2008, 2012, 2016, 2019 & 2022
  • Key Decision Making
  • Project Management
  • Campaign Development
  • Cost Management
  • Staff Management
  • Market Understanding
  • Business Planning
  • Sales Expertise
  • Business Administration
  • Operations Management
  • CRM Management

Credentials And Licenses

CompTIA A+

CompTIA Network+

CompTIA Security+


Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Marketing Director

Moose Media Group
03.2021 - Current

Network & Systems Engineer

Netmon Inc.
01.2020 - 01.2021

IT Support Analyst

Gateway Casinos & Entertainment Limited
09.2018 - 01.2020

Technical Services Support Professional, SME

Compugen Inc.
06.2016 - 09.2018

Senior IT Consultant

SalTech Solutions
08.2015 - Current

Computer Technician

Future Shop
10.2011 - 05.2014

Diploma - Computer Networking

St. Clair College
Moose Salloum