Moona Madina Kwehangana
Edmonton,Canada
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Detail-oriented manager, receptive to tenant needs and dedicated to establishing sense of home for residents from all walks of life. Thoughtful and collaborative contributor to dynamic leasing team focused on tenant health and satisfaction as well as company prosperity. Well-versed in housing policies and ordinances impacting multi-family dwellings.
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements.
Hospitable Leasing Manager with strengths in marketing, providing thorough tours and assisting residents in the lease signing process. Experience handling and managing 141 units complex at once. Organized and efficient with superb communication talents.
Overview
6
6
years of professional experience
Work History
Leasing Manager/Leasing Consultant
Seasons Retirement Communities
Camrose, Alberta
06.2023 - Current
- In charge of sales and marketing, leasing contracts, conducting tours of the facilities, presentations, community outreaches and maintenance of the CRM system for accurate records and reports
- Conducted market research to identify potential tenants and rental rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Assisted in the preparation of marketing materials for vacant units.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Facilitated communication between tenants and landlord or property management company.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Performed regular site visits to check on conditions of the premises.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Maintained accurate financial records related to rental income and security deposits.
- Established policies for late fees, pet ownership, smoking regulations.
- Advised owners on how best to maximize their return on investment from rental properties.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Organized promotional activities such as open houses or special events to attract new renters.
- Received, checked and processed applications for new leases.
- Increased occupancy through dynamic marketing initiatives.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted surveys of property market to obtain information on current trends.
- Provided potential tenants tours of properties.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Trained staff on compliance, policies and procedures to maximize success.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Wrote and filed reports each day on current leasing activities.
- Created and managed effective marketing strategies.
- Assisted property owners in locating tenants to lease or rent available space.
- Oversaw daily operations, maintenance and administration of various properties.
- Reviewed agent activities to check performance and optimize approaches.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and oversaw operations, maintenance and administration of properties.
Front Office Administration & Family Relations
Season Retirement Communities
, Alberta
01.2023 - 06.2023
- Maintaining files loads, filing, managing the call center and concierge service, signing in all visitors into the system and out when they live
- First contact and liaison for the fire department, police and Ambulance service.
Brand Ambassador
Neo Finance
Edmonton, Alberta
09.2022 - 12.2022
- Banking and Master Card issuance
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Distributed flyers, brochures, and other materials at promotional events.
- Conducted market research surveys to gather information about target audiences.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Represented the organization at networking functions and industry-related meetings.
- Researched competitors' activities in order to stay ahead of trends in the marketplace.
- Maintained an up-to-date knowledge base on current industry developments.
- Provided customer service support during promotional events or when needed.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Sales and Marketing Analyst
KNIGHT FRANK Real Estate
Kampala , Uganda
03.2018 - 06.2021
- In charge of home sales, showroom presentations and Banks Liaison agents for mortgages
- Developed and implemented a comprehensive marketing strategy to increase brand awareness and customer loyalty.
- Researched market trends, competitor activities, and consumer behaviors to identify potential opportunities for growth.
- Analyzed sales data to track performance against objectives, forecast future sales trends, and uncover areas of improvement.
- Planned, coordinated and executed promotional campaigns across multiple channels including print, digital, radio and television.
- Conducted detailed analysis of customer feedback surveys in order to improve customer service experience.
- Created reports on key performance indicators such as website traffic, lead generation efforts, and cost per acquisition.
- Developed pricing strategies that optimized profits while maintaining competitive positioning in the market.
- Designed product packaging materials that highlighted key features and benefits of company products.
- Identified target audiences through demographic research to inform effective marketing approaches.
- Developed relationships with media outlets to secure coverage for company initiatives or events.
- Established processes for tracking marketing ROI on various campaigns including email blasts, direct mailings and social media outreach.
- Coordinated trade shows by selecting appropriate venues; negotiating contracts; coordinating logistics; designing displays; providing promotional materials; identifying prospects; completing follow-up activities after the show.
Served and trained at 26 public hospitals
Ministry of Health and Harris International{Riham}
- Promote safe drinking water- a UN SDGs
- Community Outreach- served with 42 own trained social service workers.
Mentor and Social worker
CEDA International
- Youth mentoring and training on entrepreneurial skills and development
- Community outreach events and participation.
Consultant
SAASWIPP
- Creating community outreach programs, planning and implementation
- Mainly on Counseling, mediation and therapy for individuals, families, groups and company staff.
Marketing Manager and Asst. General Manager
Cairo Bank International Bank
Cairo Egypt and Kampala, East Africa
- In-charge of all marketing activities, marketing plan/annual strategy
- Product development and implementation, market segments recaps analysis, periodic competition shopping and reporting
- Public relation and advertising to maintain the bank's market position.
Sales and Marketing executive
Sheraton Hotels
Deira- Dubai, Alexandria- Egypt, Pretoria- South Africa, Kampala and Marrakesh - Morocco
Education
Skills
- Fair housing laws knowledge
- Department planning
- Maintaining occupancy levels
- yard program proficiency
- Property Management
- Report Writing
- Marketing expertise
- Marketing planning
- Resident relations
- Background in lease management
- Telephone sales
- Event Planning
- Department Oversight
- Leading meetings
- Grounds Maintenance
- Social Media Marketing
- Operational Reporting
Past Experience
- KNIGHT FRANK Real Estate, Sales and Marketing Analyst - marketing an Promotions consultant, In charge of home sales, showroom presentations and Banks Liaison agents for mortgages
- Ministry of Health and Harris International{Riham}, Served and trained at 26 public hospitals to promote safe drinking water, Community Outreach- served with 42 own trained social service workers.
- CEDA International, Mentor and Social worker, Youth mentoring and training on entrepreneurial skills and development. Community outreach events and participation.
- SAASWIPP, Consultant, Creating community outreach programs, planning and implementation. Mainly on Counseling, mediation and therapy for individuals, families, groups and company staff.
- Cairo Bank International Bank, Marketing Manager and Asst. General Manager, In-charge of all marketing activities, marketing plan/annual strategy. Product development and implementation, market segments recaps analysis, periodic competition shopping and reporting. Public relation and advertising to maintain the bank's market position.
- Sheraton Hotels, Sales and Marketing executive, EAME region Deira- Dubai, Alexandria- Egypt, Pretoria- South Africa, Kampala and Marrakesh - Morocco.
Board And Committee Experience
- Progress Committee - Sheraton Hotels EAME region
- Consultant- Serene Academy- Edmonton
- Committee Member - National Policy Alliance (NPA)- Toronto
- Member - Aim companies- Calgary
Key Strengths And Skills
- Strong Interpersonal skills
- Excellent in Leasing and property management, residential and commercial
- Excellent computer knowledge and use of most CRM programs
- Ability run effective operations and administration.
- Ability to write projects - new concepts, creative ideas, and strategic planning.
- Ability to effect excellent customer services, implement of Loyalty programs and management of customer feedback database.
- Strong communication skills, marketing, sales negotiations and writing for organizations' funding and development.
- Strong public relation, team building, social service, and community outreach strategic planning
- Strong Tele-marketing/call center management
Brief Profile
A professional Marketer, highly skilled and experienced in communications, public relations, social service, personnel management and training. With many years of hands-on experience in business administration and Management. I have track record in excellent use and management of CRM systems, Microsoft office Google suite, property management and leasing services.
Timeline
Leasing Manager/Leasing Consultant
Seasons Retirement Communities
06.2023 - Current
Front Office Administration & Family Relations
Season Retirement Communities
01.2023 - 06.2023
Brand Ambassador
Neo Finance
09.2022 - 12.2022
Sales and Marketing Analyst
KNIGHT FRANK Real Estate
03.2018 - 06.2021
Served and trained at 26 public hospitals
Ministry of Health and Harris International{Riham}
Mentor and Social worker
CEDA International
Consultant
SAASWIPP
Marketing Manager and Asst. General Manager
Cairo Bank International Bank
Sales and Marketing executive
Sheraton Hotels