Luna Quinonez
Merced,CA
Summary
Customer service advocate promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in delays and properly addresses any issues. Consistently exceeds business expectations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings Grill & Bar
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Advocate
Target
10.2018 - 07.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Sampler
Charleys Philly Cheese Steak
07.2017 - 08.2018
- Boosted short-term sales of product being demonstrated.
- Maintained accurate records of sampled products, customer feedback, and sales data for reporting purposes.
- Boosted sales of featured products through engaging and informative sampling demonstrations.
Education
Merced College
Merced, CAHigh School Diploma -
Peter Johansen High School
Modesto, CA05.2018
Skills
- Hospitality service expertise
- Guest Engagement
- Exceptional customer service
- Customer Service Aptitude
Timeline
Server
Buffalo Wild Wings Grill & Bar
04.2023 - Current
Guest Advocate
Target
10.2018 - 07.2021
Sampler
Charleys Philly Cheese Steak
07.2017 - 08.2018
Merced College
High School Diploma -
Peter Johansen High School
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