Summary
Overview
Work History
Education
Skills
Timeline
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Mookie Morris

Toronto,ON

Summary

Enthusiastic, detail oriented, and music obsessed manager with 15+ years of experience in live music and hospitality, including venue management and operations, front of house operations, facilities maintenance, hiring and training staff, effective implementation of various policies, procedures, and programs, and striving to create a positive and fun environment within the workplace.

Overview

12
12
years of professional experience

Work History

Operations Manager

Live Nation Canada
11.2021 - Current
  • Supervised up to 50 event staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Introduced new methods, practices, and systems to maximize performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths as well as payroll.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised events from start to finish using effective crowd control methods.
  • Managed merch operations, advances and settlements as well as show settlements.

Lead Bartender

Drake Hotel Properties
07.2015 - 03.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Consulted with managers to organize special events and promotions.

Front of House Manager

L'Ouvrier Kitchen & Bar
09.2011 - 07.2015
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

No Degree - Political Science

Concordia University
Montreal, QC
04.2012

Skills

  • Staff Management
  • Productivity Improvement
  • Quality Assurance and Control
  • Recruiting and Hiring
  • Team Leadership
  • Interpersonal Communications
  • Staff Development
  • Employee Motivation
  • Microsoft Office Expertise
  • Customer Relationship Management
  • Coaching and Mentoring
  • Safety Assurance

Timeline

Operations Manager

Live Nation Canada
11.2021 - Current

Lead Bartender

Drake Hotel Properties
07.2015 - 03.2020

Front of House Manager

L'Ouvrier Kitchen & Bar
09.2011 - 07.2015

No Degree - Political Science

Concordia University

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Mookie Morris