Mood Helfawi
Markham,ON
Summary
Accomplished General Manager with 15+ years of progressive leadership in high-volume, full-service restaurant operations. Proven ability to lead and develop management teams, drive profitability through P&L control, implement scalable systems, and deliver consistent excellence in guest satisfaction and health & safety compliance. Recognized for transforming operations, building strong cultures, and supporting multi-unit growth.
Overview
20
20
years of professional experience
Work History
General Manager
Boston Pizza
Markham, Canada
09.2022 - Current
- Provide full operational leadership for a high-volume location, overseeing front- and back-of-house teams
- Recruit, coach, and develop managers, servers, bartenders, and kitchen leadership
- Led the restaurant to achieve All-Star Rank, placing #8 across all Boston Pizza locations in Canada, the U.S., and Mexico
- Implemented structured training and leadership development systems to improve performance and retention
- Designed and executed inventory management and P&L tracking systems, improving cost control and profitability
- Supported business growth and operational readiness for multi-unit franchise expansion
- Strengthened community partnerships and local marketing initiatives
- Achieved three consecutive years of Excellent Health & Safety audits and top guest satisfaction results
Assistant Manager
The Keg Steakhouse + Bar
Markham, Canada
01.2012 - 09.2022
- Supported General Manager in daily operations of a high-volume, premium casual dining restaurant
- Assisted with scheduling, staff training, inventory oversight, and event execution
- Collaborated with bar leadership on beverage innovation and inventory management
- Maintained brand standards and service excellence during peak periods
Senior Service & Bar Manager
Moxie’s Classic Grill
Markham, Canada
02.2006 - 01.2012
- Led service and bar operations, managing supervisors and front-line teams
- Recruited, trained, coached, and promoted team members into leadership roles
- Implemented a scheduling system to improve labor efficiency
- Achieved top-tier rankings in sales performance and customer satisfaction
Supervisor / Bartender
The Braised Bull Steakhouse
Markham, Canada
01.2006 - 01.2008
- Supervised floor operations while delivering high-quality guest service
- Awarded Top Sales Representative for three consecutive months
- Coordinated special events and supported menu rollouts
Education
Diploma - Business Marketing
Seneca College
Toronto, ON01.2016
High School Diploma -
Markville High Collegiate Institute
Markham, ONSkills
- Operational leadership
- Staff recruitment
- P&L management
- Inventory control
- Franchise expansion
- Customer relationship management
Websites
Core Leadership Strengths
- Full P&L Ownership & Financial Performance
- Multi-Unit & Franchise Operations
- Leadership Development & Succession Planning
- Operational Systems & Process Improvement
- Inventory, Labor & Cost Optimization
- Guest Experience & Brand Standards
- Health, Safety & Regulatory Compliance
- Community Engagement & Local Market Growth
Timeline
General Manager
Boston Pizza
09.2022 - Current
Assistant Manager
The Keg Steakhouse + Bar
01.2012 - 09.2022
Senior Service & Bar Manager
Moxie’s Classic Grill
02.2006 - 01.2012
Supervisor / Bartender
The Braised Bull Steakhouse
01.2006 - 01.2008
Diploma - Business Marketing
Seneca College
High School Diploma -
Markville High Collegiate Institute