MONZERRAT LORENZO
Stockton,CA
Summary
Recent graduate that is detail-oriented with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Experienced in being a team leader and has significant experience in training procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RETAIL ASSOCIATE
TJX COMPANIES
03.2023 - Current
- Boost customer satisfaction by providing exceptional service and addressing concerns promptly
- Increase sales revenue through effective product recommendations tailored to customers and encouraging rewards program offerings
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers
- Assist in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
BEHAVIOR TECHNICIAN
KADIANT
01.2022 - 08.2022
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes
- Enhanced client's communication skills through the use of visual aids, social stories, and roleplaying activities
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts
- Maintained detailed records of client progress, enabling data driven decision making for intervention adjustments and goal development
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments
BARISTA
STARBUCKS COFFEE COMPANY
11.2020 - 01.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Maintained a clean and organized workspace for optimal productivity and safety
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Informed customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
PICKER
AMAZON
10.2020 - 10.2020
- Improved order accuracy by diligently picking products according to pick lists and packing slips
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations
- Streamlined order processing with the effective use of barcode scanners and warehouse management software
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly
PACKER/SORTER
KAY DIX COMPANY
07.2019 - 08.2020
- Enhanced packaging efficiency by implementing proper techniques and ensuring correct product placement
- Maintained a clean and organized work environment, promoting safety and productivity
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines
- Kept work areas clean and free from debris
Education
BACHELOR OF SCIENCE - BUSINESS ENTREPRENEURSHIP
CALIFORNIA STATE UNIVERSITY SACRAMENTO
SACRAMENTO, CA05.2024
ASSOCIATE OF SCIENCE AND ARTS - BUSINESS ADMINISTRATION
SAN JOAQUIN DELTA COLLEGE
STOCKTON, CA05.2022
Skills
- Multitasking Abilities
- Attention to detail
- Verbal communication
- Written communication
- Organized
- Relationship builder
- Customer engagement
- Positive and engaging demeanor
- Problem-solving
- Teamwork
Certification
Human Resource Management Program at California State University of Sacramento. Currently in progess.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
RETAIL ASSOCIATE
TJX COMPANIES
03.2023 - Current
BEHAVIOR TECHNICIAN
KADIANT
01.2022 - 08.2022
BARISTA
STARBUCKS COFFEE COMPANY
11.2020 - 01.2022
PICKER
AMAZON
10.2020 - 10.2020
PACKER/SORTER
KAY DIX COMPANY
07.2019 - 08.2020
BACHELOR OF SCIENCE - BUSINESS ENTREPRENEURSHIP
CALIFORNIA STATE UNIVERSITY SACRAMENTO
ASSOCIATE OF SCIENCE AND ARTS - BUSINESS ADMINISTRATION
SAN JOAQUIN DELTA COLLEGE
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