Monzerrat Juarez
Disneyland Resort
LOSANGELES
2
Languages
5
years of professional experience
Results-driven Lead Retail Sales Associate with experience in customer relationship building, floor coverage, and training new team members. Strong background in store maintenance, replenishment, and smooth daily operations. Focused on creating efficient, reliable, and positive guest experiences.
Work History
Lead Retail Sales Associate
5 Years- Trained new cast members on point-of-sale procedures and service standards.
- Processed cash, card, and mobile payments accurately during high-volume periods.
- Led retail floor coverage, resolving guest needs and maintaining smooth transaction flow.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
Sales Stock Lead
5 Years- Led stockroom replenishment to maintain merchandise availability across high-volume sales locations.
- Coordinated daily merchandise transfers between stockroom and selling floor to support guest demand.
- Monitored inventory accuracy and resolved discrepancies through cycle counts and stock audits.
- Trained cast members on inventory handling, stock rotation, and backstock organization standards.
- Managed team schedules effectively, balancing workload distribution while maintaining optimal staffing levels during peak hours.
- Coordinated efficient shipment processing procedures, ensuring prompt stocking of new products on the sales floor.
Truck Driver
5 Years- Operated trucks safely across resort routes, maintaining timely deliveries and guest-area awareness.
- Loaded and secured cargo to prevent damage during transit between operational locations.
- Coordinated with dispatch and site teams to adjust routes for changing delivery priorities.
- Performed pre-trip inspections and reported vehicle issues to support reliable fleet readiness.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Education
High School Diploma
- Honor Roll 2017
- 3.8 GPA
Skills
Customer engagement
Retail operations
Inventory management
Merchandise display
Employee coaching
Team leadership
Policy compliance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Retail Sales Associate
Disneyland Resort
11.2021 - CurrentRead More
Sales Stock Lead
Disneyland Resort
11.2021 - CurrentRead More
Truck Driver
Disneyland Resort
11.2021 - CurrentRead More
Esteban E Torres Highschool
High School Diploma
Read More