Montzerrath Sandria
Vacaville
Summary
Results-oriented resourceful individual with great Customer Service abilities developed over 7 years. Solid background in Familiarity with electronic equipment, like Cash register, POS, Outlook, and Excel. As well as manager duties such as scheduling shifts ensuring coverage, Calendar Management, and paperwork filing.
Overview
10
10
years of professional experience
Work History
Senior Call Center Representative
Travis Credit Union
1 Travis Way Vacaville, CA 95687
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager
Mexico Meat Market
08.2018 - 01.2022
- Manage transactions with customers using cash registers, Cash Handling
- Scanned and filed forms, reports, correspondence, and receipts
- Strong product and math knowledge with the understanding of customer base
- Resolve customer complaints, guide them, and provide relevant information
- Track transactions on balance sheets and report any discrepancies
- Greet customers when entering or leaving the store
- Cooperation with other employees to ensure customers have an efficient and enjoyable shopping experience.
Cashier
Paleteria La Guadalajara
01.2017 - 02.2018
- Answered calls, delivering messages to staff, and greeting visitors
- Processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Delivered support by multitasking specific requirements to keep Restaurant Regulatory Compliance
- Offering advice or recommendations to customers and answering any inquiries
- Safe Food handling and maintain clean and tidy work area.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06.2019
Skills
- Fluent in English and Spanish
- Provided exceptional customer support
- Practiced active listening to understand client needs
- Demonstrated reliability in all tasks
- Exhibited empathy towards customer concerns
- Facilitated decision-making processes
- Maintained professional phone communication
- Practiced effective communication and managed time efficiently
Languages
Spanish
Full Professional
Timeline
Senior Call Center Representative
Travis Credit Union
01.2023 - Current
Manager
Mexico Meat Market
08.2018 - 01.2022
Cashier
Paleteria La Guadalajara
01.2017 - 02.2018
High School Diploma -
Will C. Wood High School