Montserrat Urbina
San Diego
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
Citibank
10.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Front Desk Receptionist
Ayres Hotel
05.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed bookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Criminal Justice
Southwestern College
Chula Vista, CA06-2026
High School Diploma -
San Ysidro High School
5353 Airway Rd, San Diego, CA06-2021
Skills
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Resolved customer disputes promptly in accordance with bank policies and procedures
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Maintained confidentiality of bank records and client information
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily
- Serviced ATMs weekly, making sure they were always balanced, and processed the checks that were deposited
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Full Professional
Timeline
Bank Teller
Citibank
10.2022 - Current
Front Desk Receptionist
Ayres Hotel
05.2021 - 09.2022
Criminal Justice
Southwestern College
High School Diploma -
San Ysidro High School
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