Montserrat Tapia

Research content for customized itinerary planning and execute unique travel itineraries.

Liaise between the client and the travel destination; communicate with one or many suppliers, negotiating prices where applicable or additional benefits for the client.

Accurately coordinate and secure all the arrangement details and components for one booking i.e. tours, hotels, translator, VIP, transfers, driver… etc.

Prepare client invoices and related documentation and process client and vendor payments in coordination with accounting.

Maximize every sales opportunity as a chance to develop lifelong relationships, through service and curating unique, enriching experiences.

• Assist guests on arrival and departure (check in-check out) and during their stay, operate telephone console, process reservation and cancellation requests
• Handle guests accounts and utilize selling techniques to maximize revenue and occupancy levels

• Company Overview: Kelowna BC, Canada
• Use my travel passion and knowledge to sell products and destinations to our clients
• Provide exceptional customer service in person, over the phone, and via email
• Prepare and processing itineraries with the assistance of the company's automated templates
• Flights, Hotels, Cars, Travel Packages and Cruises Reservations
• Sell Travel Insurance
• Kelowna BC, Canada

• Company Overview: Kelowna BC, Canada
• Assist guests on arrival and departure (check in-check out) and during their stay, operate telephone console, process reservation and cancellation requests
• Handle guests accounts and utilize selling techniques to maximize revenue and occupancy levels
• Kelowna BC, Canada

• In charge of the Entertainment and Shore Excursions department
• Sell, promote and dispatch tours
• Repeat business and Revenue Targets set forth from Sea Dream Yacht Club Management
• Assist guests with private travel requests
• Guests’ embarkation and disembarkation arrangements
• Shore Excursions financial and operational reports and the next cruise tour program set up
• Achievement: Contributed in achieving the Shore Excursions annual target of $2000.000,00 US

• Optimize onboard revenue generation by analyzing financial data
• Develop cross-marketing strategies between the onboard revenue departments
• Participate with shipboard management in the decision-making process and detection of all issues impacting onboard business and revenue creation
• Achievement: Consistently met or exceed meeting or exceeding overall planned ship itinerary revenue targets

• Company Overview: on board Tere Moana (the ship was sold)
• In charge of the Entertainment and Shore Excursions department
• Providing guests with entertainment, events and other activities for their enjoyment
• Sell, promote and dispatch tours
• Assist guests with private travel requests
• Guests’ embarkation and disembarkation arrangements
• Create the Daily Program, Shore Excursions sales and operational reports and the next cruise tour program set up
• Achievement: Consistently met or exceed itinerary tour revenue targets
• On board Tere Moana (the ship was sold)

• Sell, promote and dispatch tours
• Assist guests with port information and private tour requests
• Participate in excursions as an escort
• Guests’ disembarkation arrangements and assist with the next cruise program set up
• Acted as a Destination Manager when necessary
• Train new assistants on the Destination Assistant and Manager positions
• Achievement: Exceeded the South America itinerary sales target by 38% while acting as a Manager

• Company Overview: on board The Mariner
• Sell and dispatch tours
• Assist guests with private requests
• Participate in excursions as an escort
• Guests’ disembarkation arrangements and assist with the next cruise program set up
• Train new assistants on the Travel Concierge position
• Achievement: Consistently met or exceed itinerary tour revenue targets
• On board The Mariner

• Company Overview: on board The S
• Whisper & S
• Shadow
• Sell and dispatch tours
• Assist guests with private requests
• Participate in excursions as an escort
• Guests’ disembarkation arrangements and assist with the next cruise program set up
• Achievement: Consistently met or exceed itinerary tour revenue targets
• On board The S
• Whisper & S
• Shadow

• Company Overview: on board The Dream and The Sky
• Direct and coordinate promotion of excursions on board
• Manage and train the Shore Excursion staff onboard
• Manage and lead a team in sales
• Identify potential challenges and implement necessary action to ensure customer satisfaction
• Achievement: Consistently met or exceed itinerary tour revenue targets
• On board The Dream and The Sky

• Company Overview: Vancouver, Canada
• Manage the FIT (Fully Independent Traveler) department
• Plan, quote and operate Customized Travel Itineraries for individuals and VIP groups
• Update and negotiate rates and contracts with suppliers
• Supervise assistants with the booking, invoicing and issuing of vouchers
• Achievement: Implemented Motor Home Private Itineraries sales and achieve 28% growth of total sales with a margin increase of 17% in the period of 1998 -1999
• Vancouver, Canada

• Company Overview: México
• In charge of Kwikset Line (locksets)
• Develop, recommend and execute the business plan and marketing strategies
• Monitor and control the marketing expense budget
• Coordinate promotional events
• Generate computerized monthly Sales Reports
• Achievement: Recommended corrective actions and marketing strategies that were implemented and achieved 33% growth of sales as well as 40% improvement of the margin and 3% of market share in the period of 1993-1994
• México