Montserrat Gonzalez
El Cajon
Summary
At Barona Resort & Casino, I excelled as a Table Games Floor Supervisor, enhancing customer experiences through expert game guidance and vigilant surveillance monitoring. My proactive collaboration with security teams and dedication to guest relations significantly contributed to a safe, welcoming gaming environment, showcasing my blend of technical knowledge and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Table Games Floor Supervisor
Barona Resort & Casino
09.2015 - Current
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
Education
Culinary Arts -
UNIVA
Zamora Michoacan, Mexico07.2012
Skills
- Surveillance monitoring
- Guest relations
- Game rules
- Gaming regulations
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Table Games Floor Supervisor
Barona Resort & Casino
09.2015 - Current
Culinary Arts -
UNIVA
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