Montserrat Avendano Castillo
Vancouver,BC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Supervisor of Operations
Blue Chip Cafe, AMS
10.2023 - Current
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Editor
Journal Of International Affairs
10.2023 - Current
- Generated and maintained style guides to encourage consistent quality of content.
- Mentored junior editors and provided constructive feedback on their work, fostering professional growth.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Developed and maintained editorial standards for content.
VP External
IRSA
09.2023 - Current
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Marketing Ambassador
London School Of Economics
06.2023 - Current
- Boosted social media presence with regular updates, engaging content, and timely responses to inquiries.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Costumer Service Representative
Blue Chip Cafe, AMS
10.2022 - 10.2023
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrative Assistant
TEC
08.2018 - 05.2021
- Executed record filing system to improve document organization and management.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - International Relations And Law
University of British Columbia
Vancouver, BC 05.2001 -
Exchange Certificate - International Relations And Law
London School of Economics
London, UK 05.2001 -
Skills
Analytical Thinking
Problem-solving abilities
Documentation and control
Business Administration
Customer Service
Organizational Skills
Decision-Making
Leadership Development
Analytical Thinking
Team Leadership
Administration and Operations
Timeline
Supervisor of Operations
Blue Chip Cafe, AMS
10.2023 - Current
Editor
Journal Of International Affairs
10.2023 - Current
VP External
IRSA
09.2023 - Current
Marketing Ambassador
London School Of Economics
06.2023 - Current
Costumer Service Representative
Blue Chip Cafe, AMS
10.2022 - 10.2023
Administrative Assistant
TEC
08.2018 - 05.2021
Bachelor of Arts - International Relations And Law
University of British Columbia
05.2001 -
Exchange Certificate - International Relations And Law
London School of Economics
05.2001 -