Summary
Overview
Work History
Education
Skills
Timeline
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Montserrat Avendano Castillo

Vancouver,BC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Supervisor of Operations

Blue Chip Cafe, AMS
10.2023 - Current
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Editor

Journal Of International Affairs
10.2023 - Current
  • Generated and maintained style guides to encourage consistent quality of content.
  • Mentored junior editors and provided constructive feedback on their work, fostering professional growth.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Developed and maintained editorial standards for content.

VP External

IRSA
09.2023 - Current
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Marketing Ambassador

London School Of Economics
06.2023 - Current
  • Boosted social media presence with regular updates, engaging content, and timely responses to inquiries.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Costumer Service Representative

Blue Chip Cafe, AMS
10.2022 - 10.2023
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.


Administrative Assistant

TEC
08.2018 - 05.2021
  • Executed record filing system to improve document organization and management.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor of Arts - International Relations And Law

University of British Columbia
Vancouver, BC
05.2001 -

Exchange Certificate - International Relations And Law

London School of Economics
London, UK
05.2001 -

Skills

Analytical Thinking

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Timeline

Supervisor of Operations

Blue Chip Cafe, AMS
10.2023 - Current

Editor

Journal Of International Affairs
10.2023 - Current

VP External

IRSA
09.2023 - Current

Marketing Ambassador

London School Of Economics
06.2023 - Current

Costumer Service Representative

Blue Chip Cafe, AMS
10.2022 - 10.2023

Administrative Assistant

TEC
08.2018 - 05.2021

Bachelor of Arts - International Relations And Law

University of British Columbia
05.2001 -

Exchange Certificate - International Relations And Law

London School of Economics
05.2001 -

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Montserrat Avendano Castillo