Summary
Overview
Work History
Education
Skills
Certification
Aspirations
Volunteer Experience
Languages
Timeline

Montse Ortiz

Vancouver,BC

Summary

Graduate planner looking for planning opportunities in the municipal, non-profit or consulting sectors. I am drawn in by the interplay between people and places, as well as how thoughtful planning and urban design may foster community. I truly want to make the world a more habitable and inclusive place for everyone. The COVID-19 pandemic has shifted my perspective on urban environments and cities. It highlighted the importance of resilience in our built environments in providing the diverse needs of the population, especially during times of crisis; it also demonstrated the importance of adaptive and inclusive environments that may promote community well-being even in challenging circumstances.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Keyholder

Terra Breads Inc.
10.2022 - Current
  • Experience in a fast-paced, customer service environment
  • Cultivated strong, positive relationships with customers, enhancing their overall experience and fostering loyalty
  • Efficiently resolved conflicts and handled complaints from dissatisfied customers, turning potential negative experiences into positive outcomes
  • Engaged directly with customers during races, expos, and outdoor events, promoting Terra Granola to a wider audience, providing product information and samples, and gathering feedback to improve offerings
  • Responsible for counting money and matching cash registers at the start and end of each day to ensure accurate financial records and traceability

Legislative Advisor

Chamber of Deputies Lower House of the Congress on Mexico
04.2020 - 08.2021
  • Daily research into key sources to identify promising municipal and regional practices during COVID
  • This information was later used to develop legislation
  • Co-wrote and researched the quarterly and annual reports Representant Dulce María Sauri
  • Gathered data confirming the gender pay gap in Mexico resulting in the creation of a bill promoting the increase parental leave

Teacher Assistant

The School of Political and Social Science, UNAM
02.2018 - 12.2018

Researcher

Proyectos Estratégico Cosultancy
09.2016 - 12.2016

Education

Applied Planning, Post-Degree Diploma - Applied Planning

Langara College, Vancouver, BC
12.2023
  • Graduation Dean's List, 2023
  • Research project on housing challenges for newcomers, focusing on Metro Vancouver's Hispanic community, This included developing and distributing a survey, as well as conducting a community workshop. - Research Project
  • · CPTED Analysis, Sunset Neighborhood: Fraser and 49th Street. - Research Project
  • Impact of infill development in single family neighborhoods in Delta. - Research Project
  • Placemaking Analysis and Proposal, Cambie and 49th Street. - Research Project

Bachelor’s Degree - Politic Science and Public Administration

The National Autonomous University of Mexico, Mexico City
01.2019

Skills

  • Excellent communication skills
  • Comfortable with teamwork and public engagement strategies
  • Great team player
  • Outstanding customer service and conflict resolution
  • Excellent organization skills
  • Fluent Spanish speaker
  • Skilled in these packages: ArcGIS, AutoCAD, Adobe Creative Suite, MS Office, iOS, Zoom
  • Proficient in bylaw review, analyses and recommendation based on best practices

Certification

First Aid for Industry (OFA Level 1 Equivalent)

Aspirations

Aspiring to become a member of the Planning Institute of British Columbia (PIBC) to contribute to the advancement of professional planning standards and practices, engage with a network of like-minded professionals, and actively participate in shaping sustainable and inclusive communities across British Columbia.

Volunteer Experience

Researcher, Pollster, Voto Informado, Mexico City, 02/2015-06/2015, Surveyed more than 30 candidates for deputies within 3 months via online, phone and in-person interviews. This information was used to create a website that helped people make informed votes in Mexico’s 2015 election., Spoke with the Movimiento Ciudadano’s party representative about the project resulting in a high participation rate from that party’s candidates., Arranged interviews with different mass media resulting in a great response and interest from the voters.

Languages

Spanish
Native or Bilingual

Timeline

Server/Keyholder - Terra Breads Inc.
10.2022 - Current
Legislative Advisor - Chamber of Deputies Lower House of the Congress on Mexico
04.2020 - 08.2021
Teacher Assistant - The School of Political and Social Science, UNAM
02.2018 - 12.2018
Researcher - Proyectos Estratégico Cosultancy
09.2016 - 12.2016
Langara College - Applied Planning, Post-Degree Diploma, Applied Planning
The National Autonomous University of Mexico - Bachelor’s Degree, Politic Science and Public Administration

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Montse Ortiz