Montrice Martin
Markham,Canada
Summary
Dynamic Corporate Account Move Coordinator with over 6 years of experience in training and client relations. Possesses strong expertise in communication strategies and metrics management. Recognized for enhancing client satisfaction and leading effective training initiatives in diverse environments. Proven track record of fostering relationships and implementing creative solutions that drive results. Eager to bring unique skills to contribute significantly to organizational success.
Overview
27
27
years of professional experience
Work History
Corporate Account Move Coordinator
AMJ Campbell
11.2021 - Current
- Proactively generated and qualified leads through cold calling and targeted promotions, resulting in a 60% increase in new business
- Cultivated strong relationships with key accounts, ensuring customer satisfaction and repeat business.
- Managed a portfolio of 50+ key accounts.
- Collaborated with the VP of Sales to develop and implement effective sales strategies."
- Monitor the account after the move to ensure that everything is running smoothly
- Strong project management skills
- Ability to work independently and as part of a team
- A smooth and efficient transition for the
- Improved accuracy and compliance
Personal Support Worker
Staff Relief Health Care Services
09.2018 - 05.2020
- Provided compassionate and sensitive care in compliance with the Regulated Health Professions Act
- Delivered cognitive, social, and emotional support services to clients and their families
- Modeled the values, ethics, and integrity as outlined in the organization's Code of Conduct
- Successfully prioritized tasks in a complex client and team environment without supervision
- Ensured safe interventions and effective use of equipment for assisted care and independent living
Personal Support Worker
Amica at Unionville
10.2017 - 07.2018
- Provided compassionate and sensitive care in compliance with the Regulated Health Professions Act
- Delivered cognitive, social, and emotional support services to clients and their families
- Modeled the values, ethics, and integrity as outlined in the organization's Code of Conduct
- Successfully prioritized tasks in a complex client and team environment without supervision
- Ensured safe interventions and effective use of equipment for assisted care and independent living
Personal Support Worker
Regional Nursing Services
08.2011 - 06.2017
- Provided compassionate and sensitive care in compliance with the Regulated Health Professions Act
- Delivered cognitive, social, and emotional support services to clients and their families
- Modeled the values, ethics, and integrity as outlined in the organization's Code of Conduct
- Successfully prioritized tasks in a complex client and team environment without supervision
- Ensured safe interventions and effective use of equipment for assisted care and independent living
Care Partner
St. Paul's L'Amoreaux Centre & Trilogy Long-Term Care
04.2011 - 06.2011
- Provided compassionate and sensitive care in compliance with the Regulated Health Professions Act
- Delivered cognitive, social, and emotional support services to clients and their families
- Modeled the values, ethics, and integrity as outlined in the organization's Code of Conduct
- Successfully prioritized tasks in a complex client and team environment without supervision
- Ensured safe interventions and effective use of equipment for assisted care and independent living
Administrative, Executive & Sales Assistant
Apotex Inc.
11.2006 - 07.2010
- Managed a 25-line phone system, coordinating call transfers to over 5000 employees across 7 locations
- Coordinated executive travel, mail and package delivery, and on-site visits to more than 100 departments
- Supported front and head office operations with minimal supervision on supply orders, appointments, etc
- Engineered a comprehensive filing system and digitized legacy documents as part of a leadership initiative
- Oversaw expense tracking for a $50k budget while providing accounting support as needed using the latest software
- Executed timely and accurate data entry, achieving a 70% sales success conversion rate to support the sales team
- Formulated sales projections and communicated reporting and metrics effectively with the management team
Administrative, Executive & Sales Assistant
AirFlex Heating and Cooling
06.2004 - 09.2006
- Managed a 25-line phone system, coordinating call transfers to over 5000 employees across 7 locations
- Coordinated executive travel, mail and package delivery, and on-site visits to more than 100 departments
- Supported front and head office operations with minimal supervision on supply orders, appointments, etc
- Engineered a comprehensive filing system and digitized legacy documents as part of a leadership initiative
- Oversaw expense tracking for a $50k budget while providing accounting support as needed using the latest software
- Executed timely and accurate data entry, achieving a 70% sales success conversion rate to support the sales team
- Formulated sales projections and communicated reporting and metrics effectively with the management team
Administrative, Executive & Sales
SynerVoice Technologies Inc.
04.2003 - 10.2005
- Managed a 25-line phone system, coordinating call transfers to over 5000 employees across 7 locations
- Coordinated executive travel, mail and package delivery, and on-site visits to more than 100 departments
- Supported front and head office operations with minimal supervision on supply orders, appointments, etc
- Engineered a comprehensive filing system and digitized legacy documents as part of a leadership initiative
- Oversaw expense tracking for a $50k budget while providing accounting support as needed using the latest software
- Executed timely and accurate data entry, achieving a 70% sales success conversion rate to support the sales team
- Formulated sales projections and communicated reporting and metrics effectively with the management team
Trainer, Communications & Oversight
American Express
01.1998 - 02.2003
- Monitored metrics including Client Satisfaction, Overall Quality of Life, and Activities of Daily Living
- Maintained comprehensive documentation adhering to detailed policies and procedures
- Ensured strategic communications and adherence to Service Plans and Plans of Care
- Collaborated with leadership on Plans of Care, policies, and training competencies and curriculum
- Conceptualized and managed innovative engagement strategies for social media communications
- Facilitated 2-5 day training programs for customers, system administrators, and managers in Canada and the US
- Developed and delivered Train-The-Trainer courses for internal sales personnel and external dealers
- Executed instructional design for course objectives, materials, exercises, and assessment tools
- Served as a member of the Health and Safety Committee and Employee Advisory Board
- Demonstrated respect for clients by promoting their independence, communication, and dignity
- Identified conditions necessitating supervisor escalations and participated effectively at the team level
Administrative, Executive & Sales Assistant
American Express
01.1998 - 02.2003
- Managed a 25-line phone system, coordinating call transfers to over 5000 employees across 7 locations
- Coordinated executive travel, mail and package delivery, and on-site visits to more than 100 departments
- Supported front and head office operations with minimal supervision on supply orders, appointments, etc
- Engineered a comprehensive filing system and digitized legacy documents as part of a leadership initiative
- Oversaw expense tracking for a $50k budget while providing accounting support as needed using the latest software
- Executed timely and accurate data entry, achieving a 70% sales success conversion rate to support the sales team
- Formulated sales projections and communicated reporting and metrics effectively with the management team
Education
Medical Administration Certificate - Medical Administration, First Aid & CPR
Humber College
Toronto06.2019
Personal Support Worker Diploma - Support Worker
City Adult Learning Centre
Toronto06.2011
Social Service Worker Diploma - Social Service Worker
Centennial College
Scarborough06.1995
Skills
- Organizational skills
- Coordination
- Problem-solving
- Creative social media marketing management
- Instructional design
- Data entry
- Budget tracking
- Customer satisfaction metrics
- Communication
- Team collaboration
- Adaptability
- Trustworthiness
- Encouragement
- Diplomacy
- Leadership
Timeline
Corporate Account Move Coordinator
AMJ Campbell
11.2021 - Current
Personal Support Worker
Staff Relief Health Care Services
09.2018 - 05.2020
Personal Support Worker
Amica at Unionville
10.2017 - 07.2018
Personal Support Worker
Regional Nursing Services
08.2011 - 06.2017
Care Partner
St. Paul's L'Amoreaux Centre & Trilogy Long-Term Care
04.2011 - 06.2011
Administrative, Executive & Sales Assistant
Apotex Inc.
11.2006 - 07.2010
Administrative, Executive & Sales Assistant
AirFlex Heating and Cooling
06.2004 - 09.2006
Administrative, Executive & Sales
SynerVoice Technologies Inc.
04.2003 - 10.2005
Trainer, Communications & Oversight
American Express
01.1998 - 02.2003
Administrative, Executive & Sales Assistant
American Express
01.1998 - 02.2003
Medical Administration Certificate - Medical Administration, First Aid & CPR
Humber College
Personal Support Worker Diploma - Support Worker
City Adult Learning Centre
Social Service Worker Diploma - Social Service Worker
Centennial College
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