Monthira King
Fredericton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Medconsult Clinic
06.2020 - 10.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with cross-functional teams to optimize overall customer experience.
International Flight Attendant
Etihad Airways
02.2005 - 08.2012
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Collaborated with flight crew to maximize smooth and safe flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
Public Relations
Gmm Grammy Co,Ltd
01.1999 - 01.2004
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Post-Baccaleurate Diploma -
NBCC
New Brunswick, NB10.2024
Bachelor of Arts - English Business Communictions
Sripatum University
Bangkok, Thailand01.2000
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Complaint Resolution
- Fluent in Multiple Languages
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Organization
- Cultural Awareness
- Multitasking
- Attention to Detail
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Customer Service Representative
Medconsult Clinic
06.2020 - 10.2023
International Flight Attendant
Etihad Airways
02.2005 - 08.2012
Public Relations
Gmm Grammy Co,Ltd
01.1999 - 01.2004
Post-Baccaleurate Diploma -
NBCC
Bachelor of Arts - English Business Communictions
Sripatum University