Hi, I’m
Montenna Ryon
Saskatoon
Summary
Demonstrated success in improving customer satisfaction and optimizing operational processes, particularly at Jubilee Ford. Proficient in cash handling, with strong organizational skills and meticulous attention to detail in managing daily administrative responsibilities. Successfully implemented enhancements in workflow efficiency and customer service, displaying excellent telephone etiquette and a dedication to high standards of performance. Possess knowledge of office software and document management systems, ensuring robust support for team operations.
Overview
21
years of professional experience
Work History
City of North Battleford
Clerk 1
01.2023 - 10.2024
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Assisted in training new Clerk 1's on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
Jubilee Ford
Wash Bay Attendant
03.2015 - 03.2017
Job overview
- Instructed customers on the safe and proper operation of self-serve car wash facilities and offered guidance on the utilization of the car wash system.
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Assisted colleagues as necessary, promoting a collaborative work environment aimed at achieving shared goals.
- Conducted routine cleaning of the wash bays and dog wash area following each use.
Jubilee Ford
Fleet Service Advisor
06.2010 - 02.2014
Job overview
- Inputting and documenting customer vehicle information into the system, while also providing regular status updates on their vehicles.
- Executed service orders for vehicle repairs utilizing a purchase order, warranty claim, SGI glass claim, or direct payment.
- Developed strong relationships with customers, earning repeat business through exceptional service experiences.
- Advised customers on care of vehicle and value of maintaining vehicle in accordance with manufacturers' specifications.
Jubilee Ford
Spiffy Car Wash and Mobile 1 Oil Change
04.2008 - 07.2010
Job overview
- Overseeing the opening and closing procedures of the oil change facility while ensuring that the car wash is kept clean and fully operational.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking that all work has been completed prior to the release of vehicles to the clients.
- Received and managed phone calls, while accurately inputting appointment information into the system.
The Great 88
Key Holder
01.2008 - 04.2008
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Effectively communicated customer concerns to management and resolved complaints in a professional manner, leading to enhanced customer satisfaction and loyalty.
- Oversaw store tasks by checking the cash registers, making sure the store was presentable and supervising staff.
- Managing inventory, placing orders, and overseeing weekly deliveries.
Robin's Donuts
Cashier
04.2004 - 03.2005
Job overview
- Greeted customers entering store and responded promptly to customer orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed the cash register operations throughout the shift and ensured the cash-out process was completed at the end of the shift.
- Contributed to the success of the store by upholding exemplary cleanliness standards throughout the facility during both day and overnight shifts.
Education
Mckay Career TrainingSaskatoon, SK
Veterinary Office Assistant from Bookkeeping, Medical Procedures Involving Animals
Mount Royal CollegiateSaskatoon
High School Diploma
Skills
- Customer satisfaction
- Bookkeeping
- Cash handling
- Attention to detail
- Organizational skills
- Telephone etiquette
Languages
English
Professional Working
Timeline
Clerk 1
City of North Battleford
01.2023 - 10.2024
Wash Bay Attendant
Jubilee Ford
03.2015 - 03.2017
Fleet Service Advisor
Jubilee Ford
06.2010 - 02.2014
Spiffy Car Wash and Mobile 1 Oil Change
Jubilee Ford
04.2008 - 07.2010
Key Holder
The Great 88
01.2008 - 04.2008
Cashier
Robin's Donuts
04.2004 - 03.2005
Mckay Career Training
Veterinary Office Assistant from Bookkeeping, Medical Procedures Involving Animals
Mount Royal Collegiate
High School Diploma
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