Monteh Tersarkissian
Burbank
Summary
Versatile customer service professional with experience in retail, client communication, and technical support. Skilled at explaining products, resolving issues quickly, and creating a smooth customer experience. Brings strong communication skills, a calm approach under pressure, and a genuine interest in technology
Overview
10
10
years of professional experience
Work History
Project Manager
Four Seasons Restoration Inc.
08.2022 - Current
- Serve as the main point of contact for homeowners, helping them understand each step of the project.
- Handle issues calmly and find solutions quickly so clients feel supported.
- Coordinate schedules, crews, and project details while keeping everything organized.
- Build trust through consistent communication and clear expectations.
Digital Marketing Manager
Marketingism
04.2020 - 06.2022
- Helped clients understand digital tools, analytics, and online platforms in a clear and simple way.
- Provided support when clients had questions or needed help using their tools.
- Managed multiple projects at once and delivered solutions quickly.
- Explained technical details in a way that made sense to non-technical clients.
Store Manager
Rocky’s Gourmet Pizza
01.2016 - 01.2020
- Managed daily operations and made sure customers had a great experience every visit.
- Trained new employees on customer service and communication.
- Handled busy rushes without losing patience or focus.
- Resolved complaints and made sure guests left happy.
Education
Bachelor of Arts - Computer Information Systems
California State University, Fullerton
Fullerton, CA05-2023
Skills
- Customer service & sales
- Product demonstrations
- Explaining tech in simple terms
- Fast-paced multitasking
- Teamwork & communication
- Problem-solving with customers
- Apple ecosystem familiarity
- Bilingual: Armenian & Spanish
Languages
English
Armenian
Spanish
Timeline
Project Manager
Four Seasons Restoration Inc.
08.2022 - Current
Digital Marketing Manager
Marketingism
04.2020 - 06.2022
Store Manager
Rocky’s Gourmet Pizza
01.2016 - 01.2020
Bachelor of Arts - Computer Information Systems
California State University, Fullerton