Monte Martinez
San Diego,CA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish demanding goals. Looking to grow my customer service in different aspects of the working field. Willing to work as hard as I can to achieve goals that are set in place.
Overview
12
12
years of professional experience
Work History
Supervisor
Road Runner Sports
2023.01 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed and Mentored over 50 + employees and used their strengths and skills to help boost sales goals.
- Received Employee of Quarter 1 within first two months of employment.
Supervisor
Chuze Fitness
2018.04 - 2022.11
- Excelled in a team setting to get task done
- Enforced rules and held members accountable for not following gym regulations.
- Responded to members requests for assistance
- Vacuumed, dusted and maintained common areas, including hallways and weight equipment
- Mentored newly hired staff on company policies, cleaning procedures and customer service techniques.
- Increased customer satisfaction by resolving service issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Ordered weekly supplies for the club through Amazon, Mission Janitorial, and Waxie
- Proficient at using Microsoft Word and Excel sheets.
Sales Associate
Finish Line
2017.09 - 2019.07
- Maintained organized, presentable merchandise to drive continuous sales.
- Opened and closed cash drawers
- Organized stock room
- Answered questions about a particular shoe/accessory a customer might have
- Drove multiple sales
- Greeted customers with a welcoming smile and tone
- S.W.A.T
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Stocking & Receiving
Thompson Building Material
2016.01 - 2017.05
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Maintained cleanliness and presentation of stock room and production floor.
- Routinely answered customer questions regarding merchandise and pricing.
- Learned, referenced and applied product knowledge information.
- Folded and arranged garments in attractive displays. (Hats, Workboots,Etc)
- Recommended alternative items if product was out of stock.
Childcare Aide
Journey Community Church
2012.08 - 2014.11
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
- Organized small groups of children while transitioning to and from outdoor play.
- Communicated regularly with parents about daily activities and behaviors.
- Maintained a child-friendly environment by allowing frequent access to outdoor activities.
Education
High School Diploma -
Steele Canyon High School
12440 Campo Rd, Spring Valley, CA 9197806.2015
Skills
- Organized
- Highly observant
- People-oriented
- Positive and optimistic
- Cash register operation
- Multi-tasking strength
- Point of sale knowledge
- Energetic
- Leadership
- [Software] experience
- Training and mentoring
Timeline
Supervisor
Road Runner Sports
2023.01 - Current
Supervisor
Chuze Fitness
2018.04 - 2022.11
Sales Associate
Finish Line
2017.09 - 2019.07
Stocking & Receiving
Thompson Building Material
2016.01 - 2017.05
Childcare Aide
Journey Community Church
2012.08 - 2014.11
High School Diploma -
Steele Canyon High School
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