Montassar Bellaaj
Vancouver,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Host & Cashier
PERSIAN & GREEK MEDITERRENEAN GRILL
02.2023 - 11.2023
- Streamlined guest seating management, minimizing wait times and elevating customer contentment at Persian & Greek Mediterranean Grill
- Employed the restaurant's digital order management system to guarantee precision and promptness in customer orders, leading to enhanced kitchen productivity and quicker table turnover
- Upheld precise financial records as the cashier, ensuring financial integrity and accountability for the restaurant.
Customer Service Representative
STE BELLAAJ DE PROMOTION IMMOBILIERE
01.2021 - 12.2022
- Conducted phone calls and crafted emails to pursue pending sales and maintain client engagement
- Expanded business networks through consistent meetings and nurturing robust professional relationships
- Delivered comprehensive information about the organization's financial products and services to clients
- Engaged with clients to evaluate potential investment opportunities and assess available assets.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Skills
- Telephone Reception
- Reservations Management
- Server Support
- Team Collaboration
- Group Reservations Management
- Impression Management
- Complaint Resolution
- Data Entry
- Product Knowledge
Languages
English
French
Arabic
Timeline
Host & Cashier
PERSIAN & GREEK MEDITERRENEAN GRILL
02.2023 - 11.2023
Customer Service Representative
STE BELLAAJ DE PROMOTION IMMOBILIERE
01.2021 - 12.2022