Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Montassar Bellaaj

Vancouver,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Host & Cashier

PERSIAN & GREEK MEDITERRENEAN GRILL
02.2023 - 11.2023
  • Streamlined guest seating management, minimizing wait times and elevating customer contentment at Persian & Greek Mediterranean Grill
  • Employed the restaurant's digital order management system to guarantee precision and promptness in customer orders, leading to enhanced kitchen productivity and quicker table turnover
  • Upheld precise financial records as the cashier, ensuring financial integrity and accountability for the restaurant.

Customer Service Representative

STE BELLAAJ DE PROMOTION IMMOBILIERE
01.2021 - 12.2022
  • Conducted phone calls and crafted emails to pursue pending sales and maintain client engagement
  • Expanded business networks through consistent meetings and nurturing robust professional relationships
  • Delivered comprehensive information about the organization's financial products and services to clients
  • Engaged with clients to evaluate potential investment opportunities and assess available assets.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Skills

  • Telephone Reception
  • Reservations Management
  • Server Support
  • Team Collaboration
  • Group Reservations Management
  • Impression Management
  • Complaint Resolution
  • Data Entry
  • Product Knowledge

Languages

English
French
Arabic

Timeline

Host & Cashier

PERSIAN & GREEK MEDITERRENEAN GRILL
02.2023 - 11.2023

Customer Service Representative

STE BELLAAJ DE PROMOTION IMMOBILIERE
01.2021 - 12.2022

Montassar Bellaaj