Montanna Diegel
Summary
Results-driven management professional with a strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Recognized for reliability, leadership, and effective communication, driving team success and operational efficiency. Extensive experience in inventory management, customer service, and maritime retail operations. Utilizes effective communication and organizational skills to maintain accurate stock levels and provide exceptional customer assistance. Demonstrates in-depth knowledge of retail procedures, ensuring efficient store operations and consistently high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Marks Work Warehouse
08.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Walmart
08.2019 - 08.2021
- Processed cash register transactions by inputting product costs and giving back change
- Bagged and packaged customer orders and purchases
- Solved complaints by customers and issued credits for returned merchandise
- Greeted all customers and provided prompt and friendly service
- Answered questions regarding all types of products
- Collected payment for customer purchases
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Assisted customers with locating items, answering questions and providing direction and service
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Returned non-purchased products to shelves and performed general merchandising functions
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
William E Hay Stettler Secondary Campus
Stettler, ab06.2020
Skills
- Merchandise restocking
- POS system operations
- Cash handling
- Customer service excellence
- Product recommendations
- Retail operations
- Drawer balancing
- Cash register operation
- Multitasking
- Task prioritization
- Organization
- Problem-solving
- Coordination
- Goal oriented
- Documentation and reporting
- Patience and empathy
- Money handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Order taking
Timeline
Manager on Duty
Marks Work Warehouse
08.2021 - Current
Cashier
Walmart
08.2019 - 08.2021
High School Diploma -
William E Hay Stettler Secondary Campus
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