Montana Robillard
Ottawa
Summary
Certified Medical Office Administrator with extensive experience in the healthcare field, adept at navigating complex medical environments and ensuring seamless operations. Exceptional communication and interpersonal skills facilitate effective interaction with clients from diverse backgrounds while upholding strong personal and professional boundaries. Highly organized and efficient in fast-paced settings, demonstrating excellent leadership capabilities and the ability to work independently, proactively, and collaboratively within a team. Well-versed in medical terminology and PHIPA compliance, committed to maintaining the highest standards of confidentiality and patient care.
Overview
7
7
years of professional experience
Work History
Program Instructor
Algonquin Careers College
06.2020 - 10.2023
- Contributed to curriculum design efforts by researching emerging trends in the field and integrating relevant content into existing lesson plans seamlessly.
- Developed strong relationships with local organizations and community partners to create experiential learning opportunities for students beyond the classroom walls.
- Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.
- Provided individualized support and resources for students facing challenges, promoting academic success and personal growth.
- Encouraged critical thinking skills through carefully crafted assignments that challenged students'' abilities while supporting their unique strengths.
Medical Office Administrator
Arbour family medicine
03.2020 - 10.2020
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
Medical Office Administrator
Greenbelt Family Health Team
12.2017 - 03.2020
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Managed appointments, registrations and patient relations in a large medical office with over 22,000 patients.
Business Unit Clerk
Winchester District Memorial Hospital
05.2019 - 01.2020
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Ward Clerk Medical Surgical Unit
Winchester District Memorial Hospital
03.2018 - 01.2020
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
Medical Office Administrator
Findlay Creek Medical Centre
04.2017 - 01.2018
Education
Medical Office Assistant Diploma -
Algonquin Careers Academy
01.2017
Standard First Aid & CPR – C with AED and HCP -
Certified Holmes Medical Training
01-2021
Introduction To Phlebotomy Workshop - undefined
Algonquin Careers Academy
01.2017
WHMIS Training - undefined
01.2017
OSSD - undefined
Richard Pfaff Alternative Program
01.2011
Skills
- Conversational in English and French
- Experienced with Word and Excel applications
- Proficient in PS Suite EMR
- Skilled in WHMIS safety protocols
- CPR and First Aid certified
- Skilled in accurate medical transcription
- Accurate typing ability at 70 wpm
- Phlebotomy fundamentals completed
- Effective customer service skills
- Instructional strategies
- Digital education
- Enhancing student interaction
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Program Instructor
Algonquin Careers College
06.2020 - 10.2023
Medical Office Administrator
Arbour family medicine
03.2020 - 10.2020
Business Unit Clerk
Winchester District Memorial Hospital
05.2019 - 01.2020
Ward Clerk Medical Surgical Unit
Winchester District Memorial Hospital
03.2018 - 01.2020
Medical Office Administrator
Greenbelt Family Health Team
12.2017 - 03.2020
Medical Office Administrator
Findlay Creek Medical Centre
04.2017 - 01.2018
Introduction To Phlebotomy Workshop - undefined
Algonquin Careers Academy
WHMIS Training - undefined
OSSD - undefined
Richard Pfaff Alternative Program
Medical Office Assistant Diploma -
Algonquin Careers Academy
Standard First Aid & CPR – C with AED and HCP -
Certified Holmes Medical Training
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