Montana Parr
Grimsby,ON
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Experience Lead-Teams
Victoria’s Secret
01.2024 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Responsible for leading the team to set sales goals while using a 3-1 coaching technique.
- Conducted admin duties such as monthly purge of documents, supply orders, work orders, and calendar planning.
Customer Experience Lead - Operations
Victoria’s Secret
02.2023 - 01.2024
- Responsible for tracking and receiving shipments from various delivery agencies.
- Shipment processing and stock lead, in charge of leading team to meeting box times, and store standards.
- RFID store specialist who worked hand in hand with Omni team to come to solutions to better impact stores merchandise availability
- Made in the moment decisions in merchandising the store to best support customer experience.
Full Time Bra Fit Expert
Victoria’s Secret
05.2022 - 02.2023
- Built relationships with clients to encourage repeat business.
- Increased sales revenue through effective product recommendations and cross-selling of coordinating items.
- Facilitated training sessions for new hires on best practices for bra fittings and effective sales techniques within the lingerie department.
- Built strong relationships with clients by fostering trust, understanding their needs, and ensuring they felt comfortable during fittings.
- Answered client questions about sizing, accessories, and merchandise care.
Sales Associate
Victoria Secret
09.2020 - 05.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Diploma - Pre-Health Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2021
Skills
- Conflict Management
- Technical Support
- Product Education
- Team Training
- Performance Tracking
- Product styling
- Store maintenance
- Calm Under Pressure
- Effective Communication
- Upselling
Timeline
Customer Experience Lead-Teams
Victoria’s Secret
01.2024 - Current
Customer Experience Lead - Operations
Victoria’s Secret
02.2023 - 01.2024
Full Time Bra Fit Expert
Victoria’s Secret
05.2022 - 02.2023
Sales Associate
Victoria Secret
09.2020 - 05.2022
Diploma - Pre-Health Sciences
Mohawk College of Applied Arts And Technology
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