Montana Navarrete
Montréal,Quebec
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Security Officer
Groupe TRAK
12.2022 - Current
- Worked a long term contract for a client who was being targeted for extortion while under going a criminal investigation and court trial.
- This contract was extremely dangerous with the client having one of his properties burned down and multiple shootings occurring at his residence.
- Evidence I produced led to the arrest of 4 suspects with intent to commit arson.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
Security Officer
Garda Security
05.2022 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Received Security background checks for clients dealing with military contracts and government officials.
- Experience in dealing with unionized strikes.
- Detailed knowledge of Honeywell security system.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
Montreal Elite Security
03.2021 - 04.2022
- Received my training in security recognized by the Bureau de la securite privee.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Sales Representative
Country Hills Hyundai
09.2017 - 09.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Managed our fleet position dealing with rental companies.
Warehouse Shipper
Aliments AMGA
02.2016 - 09.2017
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Assisted in the implementation of new warehouse management software, providing valuable input based on practical experience.
- Organized warehouse layout for optimal space utilization, increasing storage capacity and accessibility of goods.
- Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
Customer Service Cashier
IGA Supermarket
09.2015 - 06.2016
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Pierrefonds Comprehensive High School
Pierrefonds, QC06.2014
Skills
- Security Guard License
- First Aid Training
- Security operations experience
- Alarm systems
- Event security
- Security procedures knowledge
- Access Control Management
- Government security clearance
- Report Writing
- CCTV Monitoring
- Investigative abilities
- Patrol operations
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Security Officer
Groupe TRAK
12.2022 - Current
Security Officer
Garda Security
05.2022 - Current
Security Officer
Montreal Elite Security
03.2021 - 04.2022
Customer Service Sales Representative
Country Hills Hyundai
09.2017 - 09.2020
Warehouse Shipper
Aliments AMGA
02.2016 - 09.2017
Customer Service Cashier
IGA Supermarket
09.2015 - 06.2016
High School Diploma -
Pierrefonds Comprehensive High School
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