MONTANA MACAULAY KYLIUK
Saskatoon,Canada
Summary
A strong, confident, enthusiastic leader with the ability to increase sales and develop strategies to retain customers. Experienced and self-motivated, with over six years of managerial experience, and 16 years total of specializing in customer service, growing sales, and building relationships!
Overview
16
16
years of professional experience
Work History
General Manager
The Joint Cannabis
Saskatoon, SK
01.2026 - Current
- Developed and implemented training programs to elevate team performance and customer service standards.
- Analyzed sales data to identify trends, inform inventory management, and optimize product offerings.
- Oversaw compliance with local regulations and health standards within cannabis retail operations.
- Mentored junior managers in leadership skills, fostering a culture of growth and accountability among staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Territory/District Manager
The Joint Cannabis
Saskatchewan
05.2025 - 01.2026
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
Duty Manager
The Joint Cannabis
Saskatoon, SK
02.2025 - 05.2025
- Inventory Management: Overseeing inventory levels and conducting regular audits to minimize discrepancies.
- Interacted well with customers to build connections and nurture relationships.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Training Compliance: Ensuring team members adhere to safety protocols and compliance regulations specific to cannabis retail.
- Customer Engagement: Actively engaging with customers on the sales floor to enhance their shopping experience and address inquiries.
- Product Knowledge Training: Providing ongoing training sessions for staff about product offerings and customer interaction techniques.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Territory Account Manager
Jamieson Laboratories
Saskatchewan
02.2023 - 12.2024
- In charge of managing the accounts of over 500+ stores, ranging from food/drug mass, to independent health food locations, all over Saskatchewan. Trained staff members at each store to assist in sales growth, as well as implemented creative merchandising techniques.
Store Manager
Nutters Everyday Naturals
Saskatoon
02.2021 - 02.2023
- Developed and maintained strong relationships with customers to ensure repeat business
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Negotiated contracts with vendors to ensure competitive pricing and quality of products
- Trained and developed a team of 10+ employees, resulting in increased job satisfaction and morale
Vitamin Department Manager
Nutters Everyday Naturals
Saskatoon
07.2020 - 02.2021
- Provided effective leadership and direction to department staff, resulting in a 20% increase in customer satisfaction and sales
- Assisted customers in addressing a variety of health concerns, and building trusting relationships in the process by sharing my knowledge
- Expert in increasing ‘units per basket’, all by displaying my passion and enthusiasm for the products
Supplement Advisor
Dad's Organic Market
Saskatoon
07.2017 - 07.2020
- Provided customer education on health and wellness topics
- Developed and implemented individualized health and wellness plans for clients
- Collaborated with local health organizations to create a referral network for health services
- Taught fellow team members about wellness essentials
Social Media Manager
Dad's Organic Market
Saskatoon
07.2017 - 10.2019
- Analyzed competitors’ social media activities to identify best practices and areas for improvement
- Collaborated with internal teams to ensure messages are consistent across all channels
- Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries
Nutritional Consultant/Purchaser
Sangster's Health Centre
Yorkton
03.2016 - 07.2017
- Created nutritional plans to optimize customers’ health and performance
- Researched and identified new suppliers that provided higher quality products at competitive prices
- Developed a budget and monitored spending to ensure that the organization stayed within budget
Customer Service Teller
Bank of Montreal
Yorkton
12.2015 - 03.2016
- Processed deposits, withdrawals, transfers, and other banking transactions
- Balanced tills with little to no error
- Followed bank security procedures to protect customer data and assets
- Researched and resolved customer complaints in a timely and professional manner
Customer Service Representative
Indigo Books & Music Inc
Yorkton
07.2010 - 12.2015
- Promoted a customer loyalty program that increased sales
- Implemented a shelf-stocking system that increased the accuracy of inventory levels
- Created an in-store display that increased product visibility by resulting in an increase in sales
- In charge of balancing tills at opening and closing everyday, and processing customers’ transactions
Claims Representative
Manitoba Blue Cross
Winnipeg
02.2015 - 11.2015
- Maintained accurate records of all claims activities
- Analyzed complex claims to determine validity and appropriate settlement amounts
- Submitted claims to insurance carriers for payment
- Assisted in the development of new claims processes and procedures
Grocery Sales Associate
Vita Health
Winnipeg
04.2015 - 06.2015
- Assisted customers in locating products and providing product knowledge, resulting in an increase in customer satisfaction ratings
- Collaborated with store managers to ensure all shelves were properly stocked and items were properly rotated
- Managed the cycle counting inventory process and ensured accuracy of warehouse stock levels
Cash Supervisor/Customer Service Representative
Indigo Books & Music Inc
Winnipeg
09.2012 - 04.2015
- Performed cash handling duties and reconciled daily cash transactions
- Implemented a system to track accounts receivable and accounts payable to improve cash flow
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Managed store cash flow, resulting in a X% reduction in losses due to cash shrinkage
Education
Practical Herbalist Diploma - Erbalism
Wild Rose College
Vancouver Island, BC12-2026
Holistic Nutrition
Canadian School of Natural Nutrition
Winnipeg01-2015
Women’s and Gender Studies
University of Manitoba
Winnipeg05-2013
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Sacred Heart High School
Yorkton06-2012
Skills
- Customer Service
- Nutrition and Dietetics
- Implementing Planograms
- Cash Register Operation
- Loss Prevention
- Merchandising
- Retail Management
- Sales
- Sales Management
- Strategies of Pricing
- Managing Inventory
- Team Management
- Attention to Detail
- Hard Work and Dedication
- Interpersonal Skills
- Punctuality
- Leadership and team building
- Problem resolution
LANGUAGES
English
Timeline
General Manager
The Joint Cannabis
01.2026 - Current
Territory/District Manager
The Joint Cannabis
05.2025 - 01.2026
Duty Manager
The Joint Cannabis
02.2025 - 05.2025
Territory Account Manager
Jamieson Laboratories
02.2023 - 12.2024
Store Manager
Nutters Everyday Naturals
02.2021 - 02.2023
Vitamin Department Manager
Nutters Everyday Naturals
07.2020 - 02.2021
Supplement Advisor
Dad's Organic Market
07.2017 - 07.2020
Social Media Manager
Dad's Organic Market
07.2017 - 10.2019
Nutritional Consultant/Purchaser
Sangster's Health Centre
03.2016 - 07.2017
Customer Service Teller
Bank of Montreal
12.2015 - 03.2016
Grocery Sales Associate
Vita Health
04.2015 - 06.2015
Claims Representative
Manitoba Blue Cross
02.2015 - 11.2015
Cash Supervisor/Customer Service Representative
Indigo Books & Music Inc
09.2012 - 04.2015
Customer Service Representative
Indigo Books & Music Inc
07.2010 - 12.2015
Holistic Nutrition
Canadian School of Natural Nutrition
Women’s and Gender Studies
University of Manitoba
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Sacred Heart High School
Practical Herbalist Diploma - Erbalism
Wild Rose College