Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Career Focus
Affiliations
Certification
Timeline
Generic

Montana Graham

Victoria,BC

Summary

Employment Equity Status - Treaty First Nation

Dynamic and reliable Financial Services Representative in training at First Nations Bank Of Canada, skilled in customer service and payment processing. Proven ability to foster strong client relationships, enhancing satisfaction and loyalty. Recognized for attention to detail and problem-solving skills, consistently exceeding service goals while maintaining professionalism in high-pressure situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Financial Services Representative- In Training

First Nations Bank Of Canada
Meadow Lake, Saskatchewan
08.2024 - Current
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Creates a power of attorney.
  • Updates signing changes for business with assistance.
  • Currently, I am training and learning information when possible.

Customer Service Representative

First Nations Bank Of Canada
Meadow Lake, Saskatchewan
07.2022 - Current
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Excelled in exceeding daily credit card application goals.
  • Maintained a high level of professionalism when dealing with difficult customers.

Direct Professional Support Worker

Multiworks Corporation
Meadow Lake, Saskatchewan
11.2021 - 06.2022
  • Someone who works directly with people who have intellectual and developmental disabilities.
  • Interacting with clients ensures client safety and maintaining a healthy and safe environment, encourages self-help activities, accompanies clients to doctor appointments and activities, cooks and serves meals, runs errands, administers medications, applies first aid skills, demonstrates organization skills, and performs cleaning skills.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Developed and implemented individual care plans in collaboration with healthcare professionals.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Conducted regular safety checks and risk assessments to ensure a secure environment for clients.

Receptionist

MCcall's Hair Design
Meadow Lake, Saskatchewan
08.2021 - 11.2021
  • Greet visitors, handle incoming and outgoing correspondence, maintain schedules, clean areas, clean up after appointments, keep inventory stocked, and perform basic cleaning procedures.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors and provided them with assistance.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained a
  • Performed deep cleaning tasks as required by management.
  • Performed daily maintenance and cleaning of equipment.

Baker/Cashier, Server, and Supervisor

Cookies On Call
Meadow Lake, Saskatchewan
04.2021 - 06.2021
  • Baking, serving, cash, expediting food, hosting, taking food and drink orders, ensuring all employees are doing their work, and are in the proper place running food, etc.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Created new recipes using available ingredients and for special occasions.
  • Checked dough for proper consistency, adding more flour if needed.
  • Inspected finished products before packaging them up for sale.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.

Cashier/Cook

KFC
Meadow Lake, Saskatchewan
05.2020 - 08.2020
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers promptly and responded to questions.
  • Ensured compliance with all health regulations related to food handling practices.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Operated deep fryer machines safely following safety guidelines.
  • Checked the quality of raw and cooked foods to ensure that standards were met.

Education

High School Diploma -

Carpenter High School
Meadow Lake
05-2021

CPR & First Aid -

North West College
Meadow Lake, SK

Skills

  • Customer service
  • Attention to detail
  • Payment processing
  • Regulatory compliance
  • Organizational skills
  • Time management
  • Financial services
  • Account documentation
  • Problem solving
  • Cash management
  • Cash handling
  • Teller transactions
  • Team collaboration
  • Communication skills
  • Quick learner
  • Punctual
  • Loyal
  • Reliable
  • Caring
  • Compassionate
  • Energetic
  • Clean
  • Social

Hobbies and Interests

  • Design
  • Drawing
  • Music
  • Makeup
  • Riding
  • Animals
  • Quality time with family and friends

References

  • Breanna Chretien, Previous coworker, 1(306) 831-0270
  • Tara Tupper, 1(306) 304-7969

Career Focus

It is my objective to find a stable full time position.

Affiliations

  • Horse Riding
  • Quality time with loved ones
  • Staying well-organized
  • Sports (volleyball, basketball)
  • Adventuring outdoors

Certification

  • Babysitting Course License- January 2017

Timeline

Financial Services Representative- In Training

First Nations Bank Of Canada
08.2024 - Current

Customer Service Representative

First Nations Bank Of Canada
07.2022 - Current

Direct Professional Support Worker

Multiworks Corporation
11.2021 - 06.2022

Receptionist

MCcall's Hair Design
08.2021 - 11.2021

Baker/Cashier, Server, and Supervisor

Cookies On Call
04.2021 - 06.2021

Cashier/Cook

KFC
05.2020 - 08.2020

High School Diploma -

Carpenter High School

CPR & First Aid -

North West College

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Montana Graham